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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

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Recent Activity

Zoom Audio major issue with Original sound for musicians

When engaging Original sound for musicians to allow background sounds, this reverts back to full noise suppression without being requested and this can be a random time before this happens. I am running 6.3.6 which has now included an extra audio opt... Show more

When engaging Original sound for musicians to allow background sounds, this reverts back to full noise suppression without being requested and this can be a random time before this happens. I am running 6.3.6 which has now included an extra audio option - Live performance audio BETA. This has probably screwed the existing software, especially as this is a BETA version. Why has this not been tested fully, I need background sounds for Funeral Live Streaming so that people can hear music and hymns being sung, not any more!!!


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Audio Signal Not Getting Through

How is it possible that an audio signal, registering on the vu graphs on the computer (Mac - Sequoia 15.3) audio input cannot be recognized by Zoom? This is the signal coming from a Focusrite interface. There is signal at the computer input and signa... Show more

How is it possible that an audio signal, registering on the vu graphs on the computer (Mac - Sequoia 15.3) audio input cannot be recognized by Zoom?  This is the signal coming from a Focusrite interface.  There is signal at the computer input and signal going in to Logic Pro... but not Zoom (6.3.6) The device does show up as an option for input in Zoom, and permissions are set correctly.

I posed the question a long time ago, after having spent hours with AI tech support and a human or two.   Doesn't someone from Zoom have an idea what might be the problem?  Does anyone have any ideas?


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Can't tell what number is calling

I bought a Zoom line to keep my personal cell phone and business number separate. I've been able to set up the phone so that it rings and I can make calls out. However, when anyone calls my business line, my cell just rings like normal. I can't tell ... Show more

I bought a Zoom line to keep my personal cell phone and business number separate. I've been able to set up the phone so that it rings and I can make calls out. However, when anyone calls my business line, my cell just rings like normal. I can't tell if it's a call for my business or if it's a call to my cell. It shows the caller ID, but that doesn't differentiate between personal and business.

I'd like to know if it's a business call so that I can answer like, "Thanks for calling ABC Business."

Is there a whisper message feature or some way to mark which calls are coming from my business line? 


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having 2 accounts

Hi,

I'd like to know if it's possible to keep my basic account and open another with a paying plan

 

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プロプランなのに、無料プランのようにミーティングパスワードを外すかどうかのチェックボックスがグレーのままで選択できない

プロプランに変更し、支払いも完了し、アカウント名を見ても「ライセンスユーザー」なのに無料プランの時と同じように、ミーティング設定時にミーティングパスワードを外すかどうかのチェックボックスがグレーのままで選択できません。ミーティングパスワードのチェックボックスが変更不可能の状態になりました。(パスコードの番号は変更ができます。パスワードを無効にすることができない状態)調べても何も出てきません。プロプランに変更してから数日ならなかったチェックボックスが有効にならない等の理由がわかりましたら教えてくだ... Show more

プロプランに変更し、支払いも完了し、アカウント名を見ても「ライセンスユーザー」なのに

無料プランの時と同じように、ミーティング設定時にミーティングパスワードを外すかどうかのチェックボックスがグレーのままで選択できません。

ミーティングパスワードのチェックボックスが変更不可能の状態になりました。(パスコードの番号は変更ができます。パスワードを無効にすることができない状態)

調べても何も出てきません。

プロプランに変更してから数日ならなかったチェックボックスが有効にならない等の理由がわかりましたら

教えてください。

 


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reply-icon Latest Reply - 

User ramdomly become offline to other user

Hi there,my company uses Zoom as a chat for internal communications. Sometimes it happens that the zoom on my Windows 11 PC is apparently operational but in reality I am offline for other colleagues. Colleagues write to me but for them I am offline e... Show more

 

 

Hi there,

my company uses Zoom as a chat for internal communications. Sometimes it happens that the zoom on my Windows 11 PC is apparently operational but in reality I am offline for other colleagues. Colleagues write to me but for them I am offline even if for my zoom I am online. The only way to solve the problem is to become reachable again with the chats and restart zoom. This happens about every 2 or 3 hours even with the PC in use. Zoom is updated and connected with a Lan cable. Thank you so much.


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Chat Jumps Around

Hey FamI have long had an issue with the chat window jumping around whenever a new message comes in, or trying to scroll around. It never scrolls fluidly, jumping around as I get toward the end of the messages. This makes it very difficult to read th... Show more

Hey Fam

I have long had an issue with the chat window jumping around whenever a new message comes in, or trying to scroll around. It never scrolls fluidly, jumping around as I get toward the end of the messages. This makes it very difficult to read the messages, obviously, and is a frustrating hindrance to communication. 

 

This has happened for years, across devices and versions for me. I see *some* mention of related issues in the forums, but not a lot. Please advise!

 

Thank you!


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reply-icon Latest Reply - 

Community Champion Spotlight | February 2025 - Meet John!

The Zoom Community Champion Program was established to recognize and celebrate the exceptional contributions of Zoom experts within our community. This month, we spotlight one of our Zoom Community Customer Champions, @ExpertswhoJohn. John joined the... Show more

johnpotlightbanner.png

 

The Zoom Community Champion Program was established to recognize and celebrate the exceptional contributions of Zoom experts within our community. This month, we spotlight one of our Zoom Community Customer Champions, @ExpertswhoJohn. John joined the community in December 2021 and has been a Community Champion since 2023🥇

 

What do you like best about being a Zoom Community Champion?

You don't know what you know, till somebody asks you. I find the community questions a great challenge to how comprehensive I think my knowledge is. If you give Zoom support in your job, or company, being part of the Community gives you a chance to show your skill, but I think we all have to admit we still learn more than we put in.

 

How would you describe the Zoom Community in a few words?

Knowledge. Both the answers and the questions empower my knowledge of Zoom 👨‍💻

 

What is your favorite Zoom product and why?

Zoom Events because it takes Zoom to the max 🚀

 

What's a fun fact you'd like to share?

I joined a church choir at the age of nine, on suggestion from my Mum.  Only last month I found out that she did this to give me confidence. And it did. I never have stage fright or nerves, however big the audience, live or face-to-face. But I can get excitement 😁

 

Boom With Lord Zoom 📹

https://www.youtube.com/@boomwithlordzoom 

 

Want to learn more about becoming a Zoom Community Champion? Please visit here to learn more! 🏆


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By
Community Moderator | Employee

Zoom seems to have two instances and people have difficulty connecting when I send them a link

On my Mac Mini (with latest everything). When I click on Zoom, I get Zoom Workspace. If I get an invite from the participants list and send it to someone, they end up in a Zoom waiting room...different from where I am. At least that happens regularly... Show more

On my Mac Mini (with latest everything).

 

When I click on Zoom, I get Zoom Workspace.  If I get an invite from the participants list and send it to someone, they end up in a Zoom waiting room...different from where I am.  At least that happens regularly. I never know whether it will work or not.  I have the feeling there are two Zoom apps running at the same time.  If we both close Zoom and try again, it may work.

 

Suggestions?  Thank you.


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Zoom Calendar missing meetins

My team member had an issue with one of the Meetings,She has delegate access on her managers zoom account and scheduled a meeting invite from his Calendar , She is able to see the invite on her Google Calendar but its missing from her Zoom Calendar, ... Show more

My team member had an issue with one of the Meetings,
She has delegate access on her managers zoom account and scheduled a meeting invite from his Calendar ,

She is able to see the invite on her Google Calendar but its missing from her Zoom Calendar, please help


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Community Champion Program

Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion