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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Recent Activity

Poly - Paging Edge Phones

Hello Community, thank you for any support available. I am looking to create a deskphone template for Poly Edge series phones. Simply looking to enable paging defaults for all phones on the account. Does this appear to include everything needed to en... Show more

Hello Community, thank you for any support available.

 

I am looking to create a deskphone template for Poly Edge series phones. Simply looking to enable paging defaults for all phones on the account.

 

Does this appear to include everything needed to enable this setting properly?

 

ptt.pageMode.enable="1"

ptt.pageMode.group.1.label="Page All"
ptt.pageMode.group.24.label="Page All - Priority"
ptt.pageMode.group.25.label="Page All Emergency"


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New User/License/routing

I hope I can explain this properly. I would like to give one of my employees access to be able to make calls and receive calls via my business phone line. I'm sure I need to purchase another license, which makes sense but I'm trying to figure out the... Show more

I hope I can explain this properly.  I would like to give one of my employees access to be able to make calls and receive calls via my business phone line.  I'm sure I need to purchase another license, which makes sense but I'm trying to figure out the best way to it and to get them set up. 

  1. I would like them to have their own login to the business line, which I'm guessing the license assigned to them will do.  Am I correct in this assumption?  and do I need to do anything other than assign them a license and login information?
  2. I'm not trying to give them their own phone number, I would like to just have them be an extension of the current business number so when they call out it shows as our business line and when they call in they will just enter their extension or wait and hear the option for their extension.  Is this correct in my thinking or is this not even a possibility?

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Search Enhancement

It would be nice if all search fields performed a "contains" search instead of "begins with" For example:Phone System Management => Phones & DevicesIt would be nice if the last Hex digits of the MAC were searchableSince all of my phones are from the ... Show more

It would be nice if all search fields performed a "contains" search instead of "begins with"

 

For example:

Phone System Management => Phones & Devices

It would be nice if the last Hex digits of the MAC were searchable
Since all of my phones are from the same manufacturer, the 1st 6 Hex digits are the same.

 

In:

Admin => User Management => Users

You must search based on the starting characters of the userid/email

In our case surname would be very helpful. We have thousands of users and they are imported from LDAP.
Since there can be jdoe@domain and jodoe@domain and johndoe@domain it would be great to search on Doe instead of going back to the GAL to lookup the email.

 

However in:

Phone System Management => Users and Rooms (Users tab)

I can search on just a portion (i.e. surname) of the user ID.


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Resolved! Zoom Phone / Hubspot Integration

Hi All, I have read the documents, and connecting Zoom Phone to Hubspot CRM is straightforward. Is there anything I am missing? I have read mixed reviews on the app, but it is improving. I am coming to tomZoom from the Dialpad environment. That was a... Show more

Hi All,

 

I have read the documents, and connecting Zoom Phone to Hubspot CRM is straightforward. Is there anything I am missing?  

 

I have read mixed reviews on the app, but it is improving.

 

I am coming to tomZoom from the Dialpad environment.  That was also an app plug-and-play integration.


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Resolved! Can't assign my newly purchased Metered Phone Plan.

I currently have nine phone users, five with the unlimited plan and 4 four metered plans. I purchased an additional Metered plan successfully, but when I try to assign it to a users the drop down states the I have 0 (Zero) available. I started a serv... Show more

I currently have nine phone users, five with the unlimited plan and 4 four metered plans. I purchased an additional Metered plan successfully, but when I try to assign it to a users the drop down states the I have 0 (Zero) available.

 

I started a service ticket days ago but they are not responding.

 

Does anyone have advice for how I can get the plan assigned to a user?

 

 

 


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Provisioning Template Parameters for Yealink MP-series - Zoom Phone Appliances

As the topic describes; Does anyone have a parameter guide document for Yealink MP series phones?Looking to build device provisioning templates for these phones. However, there doesn't seem to be any documentation out there. The Yealink T-series has ... Show more

As the topic describes;   Does anyone have a parameter guide document for Yealink MP series phones?

Looking to build device provisioning templates for these phones.  However, there doesn't seem to be any documentation out there.   The Yealink T-series has a guide,  but the parameters given in that doc are not working.

For example,  looking to enable the Web Admin GUI, by default,   for MP-series devices.

 

Thanks in advance.


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Resolved! Add a 2nd W73H handset.

Hivemind ~ Desperately seeking a guide on how to add a second handset to my account. I have an existing Yealink w70b base station with a W73H linked to it, working great. I've purchased a second W73H and it is registered to the base, but I cannot for... Show more

Hivemind ~

 

Desperately seeking a guide on how to add a second handset to my account.  I have an existing Yealink w70b base station with a W73H linked to it, working great.  I've purchased a second W73H and it is registered to the base, but I cannot for the life of me figure out how to make the it work...

 

Thanks in advance for any assistance!

 

 

 


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Placing call on zoom phone from salesforce causes screen hopping

A couple of us in our company are having a problem with zoom phone. Others are not having this issue although it appears ours are configured the same way and are in the same position so they use the system the same way.. When I click the phone number... Show more

A couple of us in our company are having a problem with zoom phone. Others are not having this issue although it appears ours are configured the same way and are in the same position so they use the system the same way..

 

When I click the phone number listed in salesforce and zoom phone dials, Zoom forces SalesForce to do a search and takes me from the account or opportunity screen to the Contact screen. Sometimes it can go through several screens to get there and if there is no contact with that number it just kind of leaves me off in a screen showing a list of possibilities. This is a problem because I usually need to be in the opp screen and it can take some time for all the screen switching to occur and then more time to get back to the proper screen. 

Any help is appreciated.

I am using a Macintoshbook Air and software and OS are always up to date. This has been a problem from the moment we switched to zoom phone. Our company is a mix between Apple and PC laptops.

 


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New Feature Request - More than 100 Users in Call Monitoring Group

Setting up call monitoring, being noted as "assign[ing] up to 100 monitors and 100 phone users being monitored to each call monitoring group" and having a need for a higher limit than what is noted. Let's see what we can do to help.This is indeed not... Show more

Setting up call monitoring, being noted as "assign[ing] up to 100 monitors and 100 phone users being monitored to each call monitoring group" and having a need for a higher limit than what is noted.  Let's see what we can do to help.

This is indeed noted in our resource as a current limitation.  However, we have a process for Premier(+) customers to use to submit these types of requests for our team to review for future consideration.


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Provision Template For Poly

Hi! I am having problems with a provisioning template for my Poly phones. I am trying to use a provisioning template to assign a vlan to the phone, but have the PC Ethernet port assign a different Vlan for the PC I connect to it. Here is the template... Show more

Hi!

 

I am having problems with a provisioning template for my Poly phones. I am trying to use a provisioning template to assign a vlan to the phone, but have the PC Ethernet port assign a different Vlan for the PC I connect to it. Here is the template thus far:

 

vlan device.set="1"
device.net.vlanId.set="1"
device.net.vlanId="10"
device.net.lan.vlanId.set="1"
device.net.lan.vlanId="20"

 

In this example, the phone would be assigned VLAN 10, but the port should tag traffic from the PC port to 20.

 

Thanks!

 

 


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