Zoom Phone System
cancel
Showing results for 
Search instead for 
Did you mean: 

On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Recent Activity

Resolved! Can't assign my newly purchased Metered Phone Plan.

I currently have nine phone users, five with the unlimited plan and 4 four metered plans. I purchased an additional Metered plan successfully, but when I try to assign it to a users the drop down states the I have 0 (Zero) available. I started a serv... Show more

I currently have nine phone users, five with the unlimited plan and 4 four metered plans. I purchased an additional Metered plan successfully, but when I try to assign it to a users the drop down states the I have 0 (Zero) available.

 

I started a service ticket days ago but they are not responding.

 

Does anyone have advice for how I can get the plan assigned to a user?

 

 

 


Show less

reply-icon Latest Reply - 

Provisioning Template Parameters for Yealink MP-series - Zoom Phone Appliances

As the topic describes; Does anyone have a parameter guide document for Yealink MP series phones?Looking to build device provisioning templates for these phones. However, there doesn't seem to be any documentation out there. The Yealink T-series has ... Show more

As the topic describes;   Does anyone have a parameter guide document for Yealink MP series phones?

Looking to build device provisioning templates for these phones.  However, there doesn't seem to be any documentation out there.   The Yealink T-series has a guide,  but the parameters given in that doc are not working.

For example,  looking to enable the Web Admin GUI, by default,   for MP-series devices.

 

Thanks in advance.


Show less

reply-icon Latest Reply - 

Resolved! Add a 2nd W73H handset.

Hivemind ~ Desperately seeking a guide on how to add a second handset to my account. I have an existing Yealink w70b base station with a W73H linked to it, working great. I've purchased a second W73H and it is registered to the base, but I cannot for... Show more

Hivemind ~

 

Desperately seeking a guide on how to add a second handset to my account.  I have an existing Yealink w70b base station with a W73H linked to it, working great.  I've purchased a second W73H and it is registered to the base, but I cannot for the life of me figure out how to make the it work...

 

Thanks in advance for any assistance!

 

 

 


Show less

reply-icon Latest Reply - 

Placing call on zoom phone from salesforce causes screen hopping

A couple of us in our company are having a problem with zoom phone. Others are not having this issue although it appears ours are configured the same way and are in the same position so they use the system the same way.. When I click the phone number... Show more

A couple of us in our company are having a problem with zoom phone. Others are not having this issue although it appears ours are configured the same way and are in the same position so they use the system the same way..

 

When I click the phone number listed in salesforce and zoom phone dials, Zoom forces SalesForce to do a search and takes me from the account or opportunity screen to the Contact screen. Sometimes it can go through several screens to get there and if there is no contact with that number it just kind of leaves me off in a screen showing a list of possibilities. This is a problem because I usually need to be in the opp screen and it can take some time for all the screen switching to occur and then more time to get back to the proper screen. 

Any help is appreciated.

I am using a Macintoshbook Air and software and OS are always up to date. This has been a problem from the moment we switched to zoom phone. Our company is a mix between Apple and PC laptops.

 


Show less

reply-icon Latest Reply - 

New Feature Request - More than 100 Users in Call Monitoring Group

Setting up call monitoring, being noted as "assign[ing] up to 100 monitors and 100 phone users being monitored to each call monitoring group" and having a need for a higher limit than what is noted. Let's see what we can do to help.This is indeed not... Show more

Setting up call monitoring, being noted as "assign[ing] up to 100 monitors and 100 phone users being monitored to each call monitoring group" and having a need for a higher limit than what is noted.  Let's see what we can do to help.

This is indeed noted in our resource as a current limitation.  However, we have a process for Premier(+) customers to use to submit these types of requests for our team to review for future consideration.


Show less

Provision Template For Poly

Hi! I am having problems with a provisioning template for my Poly phones. I am trying to use a provisioning template to assign a vlan to the phone, but have the PC Ethernet port assign a different Vlan for the PC I connect to it. Here is the template... Show more

Hi!

 

I am having problems with a provisioning template for my Poly phones. I am trying to use a provisioning template to assign a vlan to the phone, but have the PC Ethernet port assign a different Vlan for the PC I connect to it. Here is the template thus far:

 

vlan device.set="1"
device.net.vlanId.set="1"
device.net.vlanId="10"
device.net.lan.vlanId.set="1"
device.net.lan.vlanId="20"

 

In this example, the phone would be assigned VLAN 10, but the port should tag traffic from the PC port to 20.

 

Thanks!

 

 


Show less

reply-icon Latest Reply - 

Removing 'Park' and 'RTP Status' from Yealink Desk Phone while in talking Call State

Hi, We are currently in the process of switching from 3CX to Zoom Phones. We use Yealink T29Gs, and we want to remove the softkeys for Park and RTP Status while talking on the desk phone We want to remove them because it adds the More softkey which m... Show more

Hi,

 

We are currently in the process of switching from 3CX to Zoom Phones. We use Yealink T29Gs, and we want to remove the softkeys for Park and RTP Status while talking on the desk phone We want to remove them because it adds the More softkey which means in order to end the call, you have to press More then End Call.  

 

I was able to create a custom soft key that ends the call without pressing More but I was only able to put it second or third on the list. I would really like the ability to remove Park and RTP Status so the More button wouldn't exist.

 

I was also able to manually get rid of the more button by going to the phone web page -> Settings -> Softkey Layout: enabling 'Custom Softkey,' selecting 'Talking' Call State and moving Conference to the 'Unselected Softkeys' category. Unfortunately, I wasn't able to find a way to do this through the provisioning template since Yealink doesn't seem to have these variables in their config.

 

I would like for it to be in a provisioning template or some way to be automatic. We have more than 200 phones, so manually doing it isn't scalable.

 

Thank you,

Mason

 

 

 

 

 

 


Show less

reply-icon Latest Reply - 

Error screen no matter what….

Hello I am getting an error message that is strange after put in my credit card to pay for my pro account. Who would I email this screen shot too because I cannot explain it. It eludes to the fact that there is a security issue with my payment. And I... Show more

Hello I am getting an error message that is strange after put in my credit card to pay for my pro account.  Who would I email this screen shot too because I cannot explain it.

 

It eludes to the fact that there is a security issue with my payment.  And I DO NEED this phone service hooked up tonight.  

 

I also need to know how to hook in an actual desk phone.


Show less

Resolved! Provisioning Yealink T48S phones

Hello. We're setting up a new Zoom Phone system, so I'm a big newbie here. We have mostly Yealink T46S phones, but I have a couple of T48S as well. I've had no trouble provisioning the T46S phones, but I can not get the T48S phones to provision. I am... Show more

Hello. We're setting up a new Zoom Phone system, so I'm a big newbie here. We have mostly Yealink T46S phones, but I have a couple of T48S as well. I've had no trouble provisioning the T46S phones, but I can not get the T48S phones to provision. I am following the steps as instructed (added the phone, downloaded and installed firmware, did a factory reset, added in the provision URL). But when I test it, it says the provisioning failed and it shows the phone offline. It also says that a factory reset is needed to provision, but I have done that multiple times now. All three of the T48S I have tried have failed. I can access the phones via the Yealink web interface, so I think they are working correctly. I am just not sure why I can't get them to provision. Any help would be greatly appreciated!


Show less

reply-icon Latest Reply - 

No audio in call

Hello everybody. I have a problem,My headphones and microphone work fine when I do anything except zoom calls. Even when I use zoom meetengs or go into settings to test my microphone and audio - everything works very well. But as soon as I press the ... Show more

Hello everybody. I have a problem,

My headphones and microphone work fine when I do anything except zoom calls. Even when I use zoom meetengs or go into settings to test my microphone and audio - everything works very well. But as soon as I press the call button - it goes dead. I can't hear the party, the party can't hear me - it's just a vacuum, even when I say something the microphone on/off button shows that my microphone volume is there, BUT - still a vacuum. When I listen to the recording of this conversation - it turns out that someone was talking to me, and there was even the sound of a bell ringing, although I couldn't be heard....

Reinstalling the app, changing settings, restarting the computer - nothing helps.

Please help me because it`s really important for me,

Thank you !


Show less

reply-icon Latest Reply -