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Resolved! No phone icon

How do I get the phone icon to appear?

 

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CAN I BUY THE 15$ USA AND CANADA UNLIMITED ZOOM PHONE PLAN FROM INDIA AND BE ABLE TO USE IT?

I want to buy the $15 package for calling unlimited to the USA and Canada i read it carefully, and it said regional so my question is that ;do I need to be in the USA to call in the USA for free (unmetered) or can I call from India to the USA for fre... Show more

I want to buy the $15 package for calling unlimited to the USA and Canada i read it carefully, and it said regional so my question is that ;

do I need to be in the USA to call in the USA for free (unmetered) or can I call from India to the USA for free (unmetered) with the $15 (unlimited USA and Canada regional call) package from Zoom phone? 

or to call from India to the USA for free I'll have to buy the $20 package?


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RTT/TTY

I would really love to see an RTT feature implemented on Zoom phone as a basic accessibility need. It is crucial to be able to make and receive calls as RTT for the system to be accessible to all. I can't find any way to make/receive RTT calls at the... Show more

I would really love to see an RTT feature implemented on Zoom phone as a basic accessibility need. It is crucial to be able to make and receive calls as RTT for the system to be accessible to all. I can't find any way to make/receive RTT calls at the moment. 


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Zoom app is not working

Hello. I can't login via mobile phone. I keep getting error code whenever I try to login using my email or Google account. Can anyone help? My mobile is HONOR Magic7. I have already tried to update the zoom app, reinstall it and to restart my mobile,... Show more

Hello. I can't login via mobile phone. I keep getting error code whenever I try to login using my email or Google account. Can anyone help? My mobile is HONOR Magic7. I have already tried to update the zoom app, reinstall it and to restart my mobile, but that didn't help. 


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Zoom phone

Last month I started using zoom phone and then I purchased a package of US and Canada unlimited calling plan and now this month everything is turned into basic I don't know how last night I was using zoom phone and now it's showing nothing infront of... Show more

Last month I started using zoom phone and then I purchased a package of US and Canada unlimited calling plan 
and now this month everything is turned into basic I don't know how last night I was using zoom phone and now it's showing nothing infront of me and I don't know what to do and also the zoom suppo


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Setting the emergency address

Hi, In a school setting how does one set the emergency address? We have set this address as our Main Building but is it possible to be more precise? For physical desk phones I suppose you can change it in the settings for each phone, but the problem ... Show more

Hi,

 

In a school setting how does one set the emergency address?  We have set this address as our Main Building but is it possible to be more precise?  For physical desk phones I suppose you can change it in the settings for each phone, but the problem I'm running into is the emergency location is mapped to an extension and many of our employees use the soft phone.  So narrowing down their exact location becomes more difficult.  I'm wondering what others have done or if you have any suggestions?


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Resolved! Zoom Mobile Issue

I have a user experiencing some issues with accepting calls through Zoom mobile. They are having difficulty accepting calls through Zoom on the company cell phone and the Zoom pop up screen that displays when a call is coming in is also not showing u... Show more

I have a user experiencing some issues with accepting calls through Zoom mobile. They are having difficulty accepting calls through Zoom on the company cell phone and the Zoom pop up screen that displays when a call is coming in is also not showing up. 

 

In the Zoom mobile call history, there is also a message that says "The calling feature in this application has been disabled by your administrator." I've updated the application and restarted the device and for a while they can make/receive calls but then the issue starts again. I've matched the user's settings with someone else that isn't having any issues and the pop up still displays.

 

Any help is appreciated!


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Resolved! Phone System Admins

I've noticed when managing or creating new User Roles for our admins, that the Phone System Management section is just all all for one or none for all. We can either enable the role full access to the entire phone system or no access at all. We have ... Show more

I've noticed when managing or creating new User Roles for our admins, that the Phone System Management section is just all all for one or none for all. We can either enable the role full access to the entire phone system or no access at all. We have admins of different levels, but even our lowest level creates accounts and assigns licensing, so they need to access Phone System Management to add a user to the phone system, as well as the appropriate license for the user. However, they don't need the ability to go into Auto Receptionists or Call Queues and make changes. I'd love for the role permissions in the Phone System Management be expanded to let us get more granular.


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Zoom Phone Android lock screen issue

One of my users cannot answer calls from the lock screen on his Samsung S23. If the phone is unlocked he can answer calls just fine but when the screen is locked there's just a progress circle animation that says please wait. We tested this on a Goog... Show more

One of my users cannot answer calls from the lock screen on his Samsung S23. If the phone is unlocked he can answer calls just fine but when the screen is locked there's just a progress circle animation that says please wait. We tested this on a Google Pixel and there was no issue answering from the lock screen. Any insight on what may be causing his problem?


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can't pay on the website - payment is rejected

Hi, I am trying to get the zoom phone subscription because I am moving to Zoom from skype. But every time it shows error 5613 and I am still unable to get the subscription. Anyone help please!

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