We have zoom SMS integrated into salesforce, and experiencing that for a lead that was created yesterday, we are able to see a full zoom SMS conversation between our sales agent and her lead. However, she had today a full SMS conversation with a lead and is not able to see the log. Is there a latency in recording these SMS conversations? Is there a limit to how many leads the system can record full SMS conversations for?

@here - I need help! Up until a week ago, when I linked a call in my Zoom/SalesForce (lightning) phone integration, I saw that a call was linked to a Lightning SalesForce account. Now, even though I link the call to the account and verify that it is logged, it is showing the "unlinked" symbol (broken paperclip) after EVERY call. How can I fix this issue? In addition, unless I am on the SF account specifically, even though I link it to a person's name, the name disappears from history after I save the information.

For the past 2 days whenever I make a call on zoom phone I can hear the other person but they cannot hear me. I tested my audio in settings and nothing is working. I have microphone enabled for zoom in my settings. I don't know why it is all of a sudden not working, i already followed this article but didn't work

Hi, I purchased a Zoom Workplace Pro Plus account. I have assigned myself (the account owner) a user phone number, extension, and Zoom Workplace Pro Plus package, but when I log into my web app or desktop app, there is no Zoom Phone option. Instead, I get the message: "To use the Phone in Zoom Web App, contact your admin." I contacted Zoom support and they told me to enable "Zoom Phone on PWA", which I did but which didn't make any difference. 

I assigned a number to a single user (also using a Zoom Workplace Pro Plus account), and she has no problem accessing the Zoom phone feature.

Any suggestions?

Thank you!

Conor 

Hello, we are using a customer and proposal management software that allows for VOIP integration. I require some details though and because Zoom is not a traditional VOIP system, I can't seem to find them. I'm also not sure if Zoom can weven work with this. The software we are using requires a Server Address. 

Can anyone point me in the right direction?

I have done some reporting on the past quarter for the incoming calls into each of sites on Zoom.

Our business model is we have open hours typically 8-5 Mon-Fri.

We also do after hours emergency service.

One of our sites is an anonomly, and more than double the amount of off-hours calls than any other site.

So, we want to dig in to this data and export a list of the 520 calls we took aftger hours in a 3 month period vs the normal 200 calls in other stores.

I cannot find how to export the actual calls. We want to dump this list into Excel so we can analyize the phone numbers and see if they are existing customers or maybe a political robot was stuck calling us over and over at night?

Anyone know if there is a way we can export 3 months of call detail?

Just set up my account. I can make calls fine - and can call my zoom number from my personal cell. however, no one else is able to call me on my zoom number; everyone receives an error - "call cannot be completed as dialed."  I've tried calling from several phones and locations. what am I missing from the setup? TIA