Chat/display name incorrect
We have a weekly team meeting where my team of 8 join via our personal meeting room link. We are running into an issue where chat messages aren't being sent to the right person. For example: Ciara attempts to send a private chat message to me (Alisa) but it's delivered to Hattie. We've also had it where Hattie will try to send a message to Ciara, but it shows that Alisa sent the message instead of Hattie. I've been instructed to figure out how to fix this, but have no idea how to do so. Our entire team has access to the Zoom account. Often, when they join the meeting, they have to change their display name from Alisa to their name. Could that be what's causing the issue? Is there a certain way they should join the meeting to prevent this from happening? Any advice is appreciated!
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