Hey all!  Anyone have Windows 10 zoom room app with a trio 8800 controller setup?  We moved from 5.9.4 to 5.13.5 on the zoom rooms app and also from 7.2.1 to 7.4.1 on the trio 8800s.  When we did that, all devices (including the Crestron display) say "cannot connect to zoom room" now.  

Went through the standard troubleshooting stuff in the documentation without resolution.  Thinking something changed from 5.9.4 to 5.13.5 that may be triggering windows firewall all the sudden?  I don't have permissions in my corp to look at logs, but beyond that anyone else run into this issue with this similar setup?  

Stumped and looking for direction... thanks!

We currently have several Zoom Rooms and are using Workspace Reservations with that.

We have a number of hot desks we want to add to the Workspace Reservation system.  It's a BYOD situation where the staff will bring their own laptop and do their work there and will not be using any zoom products from that location. 

I've set up workspaces as "Reservation Only Room" that are not associated with any device but when reserving the system prompts Require Meeting Passcode.  Additionally, on the dashboard, it shows as critical health with zoom room being offline. 

I'm probably missing a key concept here.  We don't need the staff to "check into" the spot just reserve it for use,.

Good morning, hoping that you are wonderful.

I have a polycom realpresence group 300 team, this team used it for video conferences with Zoom.
From my Polycom equipment I set the following IPS:

149.137.68.253 (Mexico)
162.255.37.11 (US West)
162.255.36.11 (US East)

Followed by the Meeting ID: and Passcode.

I connect to the meeting without problems, the problem comes here, after a few seconds, the participants start to freeze.

Note: The polycom team has already been updated and I still have the same problem.

Greetings and thank you very much.

Hi All, 

Wondering if anyone has seen the below issue .

We have five rooms all setup with exactly same kit and since last week are all randomly showing "lines through both camera" this is sporadic but can last for a couple of mins when it happens . All five rooms are showing same issues since return from Christmas break ... these five rooms have had no issues since installed 8 months ago . 

Dell laptop running ZOOM Rooms (latest room firmware)

Logitech Brio as room camera

Logitech Rally Plus kit with Rally cam as presenter view 

All Logitech firmwares have been upgraded also to latest . 

Any help or similiar issues would be greatly received 1

We use Yealink desk phones that are integrated with our Zoom Phone subscription. We are beginning to implement Zoom Workspaces for remote users to reserve cubicles when they are in the office.

If a hoteling employee checks into a Zoom Workspace, is there a way to automatically log them into the zoom desk phone at the hotel desk?

Currently, we have hot desking enabled and the employee has to manually log into the desk phone in their Zoom Workspace. We are trying to reduce friction and improve the user experience by logging a user into the desk phone when they scan the QR code at the desk or choose "check in" for their desk reservation within the Zoom mobile app.

Hello Zoom Team 🙂 

I have activated the Support Interoperability for Zoom Rooms on our environment and after app update the icons for teams and Webex automatically showed up on the screen but... every time i enter a teams ID on Zoom it stays on loop and never joins the teams meeting... any extra steps to take on Teams side? 

thanks in advance for all the help

Hi,

I used to see contact list on iPad Zoom Controller and I could simply scroll through and invite people to join a meeting. However since couple of weeks, it does not show contacts list anymore until I search for the contact. This is very unconvinient, since I have to type contact name everytime I want to invite one to the meeting.

Any ideas?

Thanks,

Damjan

We have 3 Zoom Rooms setup in our facilities, all on Windows computers (2 are Windows 10, and one is Windows 11), and all 3 use an iPad for the Zoom Rooms Controller app.

Upon installing Zoom Rooms on the Windows 10 computers, we chose settings to ensure that Zoom Rooms would never turn off, i.e., giving permission to the Zoom Rooms app to restart the computer, allowing the account hosting Zoom Rooms to auto-login, and all other settings presented during installation that help Zoom Rooms be always-on. We have not yet configured these settings on the Windows 11 computer.

Albeit these settings worked for a while, over the past few weeks I've found the Zoom Rooms application is off every time I visit one of our facilities with a Zoom Room installed on a Windows 10 computer.

This is a big problem because we do not want to leave a mouse and keyboard out since it's possible for users to log out of the account hosting the Zoom Rooms application. But we have been leaving a mouse out so people can double-click and start the Zoom Rooms application.

Just this morning one of our users had to use the mouse to start Zoom Rooms, subsequently found the keyboard, accidentally logged themselves out of the profile hosting Zoom Rooms, and required staff to visit the facility to log them back in. This also delayed the user's ability to start their class.

It's worth noting that I've also changed the Zoom Rooms passcode, at the chance someone was using the passcode to exit Zoom Rooms, since you cannot close the app without the passcode, but the app is still closing somehow.

I tried locating logs or something I could use to troubleshoot but could not find any such records. The service logs seem to only include info on the iPad's battery.

Any help will be greatly appreciated.

We have a setup whereby two organisations are co-sharing an office. Within the office space there are two meeting rooms. We would like to setup the rooms as Zoom Rooms for hosting meetings but would like to allow both organisations to schedule these.

The organisations are capable of setting up calendar sharing between them so they can both share room calendars but if one organisation "owns" the zoom room license, can the other one book meetings in that room?