I have a random question, I am setting up the Virtual Receptionist and on the Kiosk tab I don't see a action button and whenever I save it says "Please configure the receptionist in order to save" How do I do that? Do I have to have zoom phone feature to use virtual receptionist?

Is there any documentation on what the logic is when there are multiple recipients for a Kiosk?  If for example all 4 recipients are online and green, will it call the first name entered in the portal? Is it completely random? If a recipient is on another Zoom call, will the virtual receptionist still try to call through and the recipient has to choose whether to answer the new video call request or not?  Looking for any kind of documentation around the logic of a multi-recipient setup and how to coach these recipients on how to set their status to manage the answering tree better.  TIA

Hello,

I'm hoping the community can help with a problem we are experiencing in what is an unusual work space.

We have a Zoom Room system and a Teams Room system both sharing the same calendar. The aim was to be able to use native Teams or Native Zoom to join any meeting request sent to the room rather than using the guest join inter-op that currently exists for both because the experience using those is not as good as native.

When we send a either a Teams or Zoom meeting request to the room only the Teams room shows the meetings on the touch panel. The Zoom Room touch panel remains blank though, as if it has received nothing. How do we stop this from happening and allow either room to be able to join a received meeting request?

Thanks in advance!

I'm a little confused about zoom rooms. I have an upcoming meeting with 12 guests and I want to break them into groups of 6. Do I have to buy two rooms or can I buy just one? I can't tell if your original account is classified as one of the rooms. 

Thanks

We have several Zoom Rooms running on the Poly Studio x50 platform. We cannot get the Smart Gallery function to work, even though it shows as an option on the room controller.

All rooms have been fully updated to v5.9.4 (controllers are at 5.9.3).

What are we missing?

Hello,

Our company has grown, and with that growth we need to add more users to our account. Until this point we've used one login for multiple users, and scheduled all meetings inside the single account.  When we started with two concurrent meetings we added more users to our account. We now find ourselves needing more than two meetings at one time, and we need to upgrade, but we can't make head nor tail of the instructions, and we are overwhelmed with options. Does anyone know of a consulting service who would come in and get us set up for a fee? 

Thank you

Recently whenever a meeting is started in our Zoom Rooms, the screen share starts immediately. I've looked through our options and haven't found where I can disable it. We want to leave the screen share option available, just not automatically start when starting  a meeting. Anyone have any insight to this?