Hey, I'm a technician at South Central College. We've been implementing zoom rooms in our classrooms and a couple of meeting rooms. We've been using the Elo 10" touchscreens for the classrooms, and everything has worked great. The only issue we have is whenever you try to join a zoom meeting using the Elo touch screen zoom room controller, it lets you type in the Meeting ID, but if there's a passcode, it doesn't pull up a keyboard/ keypad to type in the passcode. Wondering if the zoom community have any thoughts or input on that.

I have setup a Neat Bar Pro and a Neat Pad. Then I moved it to another site to set it up in a conference room. The Neat Bar Pro comes up find and I can control it through the web controller only.  When I tried to enter the activation code or pairing code on the Neat Pad I get an error, "Zoom Rooms can't verify the connection. You may have used the wrong account/site to sign in. Sign out or try again.  I signed out and tried multiple times with no luck.  Is this a firewall issue?

I'm working to set up closed captioning for use in rooms, and my understanding is the only way to accomplish this is through the use of an API. Has anyone used this functionality before, and if so, have any recommendations on vendors to use for this integration? Thank you in advance for your insight!

Hello!

For whatever reason I am unable to pair an Android tablet as a second room controller to an existing Zoom Room.

Whenever I log into  this device (with the main Zoom Admin Account) it does NOT present me with a list of Zoom Rooms but just a single room "Firstname Lastname 1" which never existed. I also dont have any option to add a pairing code or anything else.
The only thing available is to TEMPORARY add the tablet as a controller but this is in the context of the logged in USER but not the room. You know, where the admin users icon is shown on the big screen as a temp. controller.
SO, how do I add this tablet permanently as a second controller?

Could it be, that there are some leftovers from the fact, that there was Zoom Client installed on this very device?
I uninstalled it weeks ago but maybe zoom room controller still finds something...

Thanks for any gudidance.
HST