Resolved! Logi Camera Exposure Issue
FYI, If anyone is experiencing issues with logitech room cameras today (like Meetup and Rally), there was a bug deployed in a recent update to the logi "sync" app, causing the exposure setting to be incorrect. Logi support gave us the manual solution method below... We also found that uninstalling the sync app work. VC cameras showing an over-exposed image after updating to the latest Sync version.
The issue is caused by Sync having toggled off "auto exposure". At the same time the manual exposure is set to max by default.
Please be advised that our engineering department is engaged and are currently working on a fix.
In the meantime the issue can be solved by toggling the "auto exposure" on in the Sync app.
How do we toggle auto exposure off?
[In Sync app> Camera>Camera adjustments>Autoexposure]
Do we have to visit each room and access the Sync app from there? Unfortunately they have found that this has to be done locally and not remote via Sync Portal.
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