We have a Zoom room setup where we have a 2nd computer used for presentations connected to Zoom PC via HDMI and a Magewell USB converter.  

We're looking to have anything shared from this room directly always set to optimize video.  We can't seem to find any setting to do this, has anyone found a way to make this happen?  I'm only looking to have this setting trigger on anything shared from the room itself. 

We have a presentation that we share out that has a slide with an embedded video.  Every few Zoom room updates the video gets jumpy if the optimize setting isn't turned on.  After a few version updates we'll find that it goes back to normal and we no longer need the setting on.  It would be great if this could stay consistent, but for now we're looking for a way to always have the video optimized without having to hit the very small settings icon and optimize slider.

We are using list zoom room api's  https://marketplace.zoom.us/docs/api-reference/zoom-api/methods#operation/dashboardZoomRooms .

In response of this api, we have field "location".

This field is not coming in response instead location_id is coming.

Wanted to know if zoom document needs to be updated ?

or
Zoom api's still send location field and right now not getting location field is a bug in zoom api ?

Hi,

I am trying to upgrade the Zoom Rooms app on my Poly X series devices. Some of them upgraded to the latest Zoom Room. version 5.11.0 (1553), without issue. However, when I try upgrade some others, the Zoom portal says "Your app is up to date.  You are on latest version 5.10.6 (1375)".  All of the devices are running Poly OS 3.12.0-366027.

How to I get these devices to upgrade to Zoom Rooms 5.11.0?

Thanks

I wanted to pair Zoom app in iPad with Zoom Room like how it is in Android app.

Pairing/Controlling Zoom Rooms from mobile app – Zoom Support

Pairing with the Zoom Room 

1. Open the Zoom mobile app and sign in to your account. 
2. On the Meet & Chat tab, locate and tap the Zoom Room pairing icon 
    

    

   , found in the top-left corner of the screen. 

We have just purchased Neat-frame devices to use for zoom rooms. I have created a zoom room in room  management  under Admin in web portal and configured the same

However, after successfully pairing the device, when trying to login with the created zoom room, the message always come up stating "You need to configure it in your Web account before you can use it"

Although it has been configure correctly and exactly as pre-existing zoom rooms.

Can someone please share, any similar hurdle experienced  whilst configuring the Neat-Frame device.

Problem: far end participants experience audio drop outs and extreme gating of near end/conference room microphone.

Configuration: Shure MXA910 > Dante > QSC Q-Sys Core 8 Flex > USB > brand new Dell OptiPlex5090 running Zoom Rooms 5.11.3 on Windows 10.  

At first, we turned off all sound processing from Zoom Rooms to let the Core handle AEC.  The issue was first noticed.

Then we bypassed all processing in Core and turned it into an expensive Dante-to-USB converter and turned on Zoom processing: same results.

Turned off processing on both ends: same results

Bypassed Core altogether and used an Audinate Dante-to-USB converter with Zoom Rooms processing turned on: better results but still not acceptable.  Turned off Zoom Rooms processing, no change.

We have multiple rooms with the same issue.  We've also tried downgrading Zoom Rooms versions down to 5.11 and 5.10 but no change.  

When using the same Shure mic and Core plugged into a MacMini running regular Zoom, this isn't an issue and the audio is great.  Windows tests also result in good audio on the Dell PC so the issue lies with Zoom Rooms somewhere.  Even with audio processing turned off in Zoom, we can still hear it gating and processing.  

1) Is there a way to completely disable Zoom Room's audio processing (even the stuff still operating in the background) so we can let the Core 8 Flex do the work?

2) Does Zoom have a guide that outlines the settings in Zoom Rooms when using an external DSP such as a QSC Core?