Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

International SMS

Hi- I was just on the Zoom Phone pricing page Zoom Phone Plans & Pricing | Zoom - Zoom.I noticed that SMS and MMS is only available on US and Canada plans. Is that still true? It isn't available for Global Select plans or for the AUS/NZ license? Than... Show more

Hi- I was just on the Zoom Phone pricing page Zoom Phone Plans & Pricing | Zoom - Zoom.

I noticed that SMS and MMS is only available on US and Canada plans. Is that still true? It isn't available for Global Select plans or for the AUS/NZ license? Thanks for any help!


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Auto-Deleting Recorded Calls with Credit Card Information

To be PCI compliant, a company cannot store call recordings of credit card numbers. Since Zoom has the transcription functionality, I am wondering if it can be put on the roadmap to have AI automatically detect and delete any recordings that include ... Show more

To be PCI compliant, a company cannot store call recordings of credit card numbers.  Since Zoom has the transcription functionality, I am wondering if it can be put on the roadmap to have AI automatically detect and delete any recordings that include credit card information.


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Zoom Phone - Phone Number

Hi, I wanted to know if there is a possibility to use my office phone number for Zoom Phone and and whenever I called to someone in the caller ID that same phone number will appeared to them.Also, Will I still be able in using that phone number in my... Show more

Hi, I wanted to know if there is a possibility to use my office phone number for Zoom Phone and and whenever I called to someone in the caller ID that same phone number will appeared to them.

Also, Will I still be able in using that phone number in my office or just with Zoom Phone?

 

Thank you.


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nome utente visibile in videocall

quando attivo una videocall in video i miei ospiti vedono il mio nome gian battista cicogani

invece quando partecipo ad una videocall organizzata da latri come ospite in video compare la mai password come è possibile?

Grazie,

gbc

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Spontaneous DND

Employees at one of our sites find that their receptionist lines have been set to Do Not Disturb every morning when they arrive.  I can't find a setting that would cause this.  Any ideas? 

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call forward to second line

We are currently forwarding all calls coming to site A site to site B . But at this point in time, the receptionist cannot differentiate which call is for which site , as it is coming to the same line. We considered the possibility of adding a second... Show more

We are currently forwarding all calls coming to site A site to site B . But at this point in time, the receptionist cannot differentiate which call is for which site , as it is coming to the same line. We considered the possibility of adding a second line, however it is not possible to create a line unless we add a DID for that but the call will be a zoom to zoom one. Also we couldn’t figure out a way to target the forwarded calls from the other site to the second line. Is there any way to implement this requirement?


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User management is poor

Having two places to assign packages, one under users and the other under Phone system users is confusing.  All user management should happen in one location.

By
Newcomer
This thread is read-only
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Searching Keywords on SMS Feature

Hello everyone new to zoom phone system. Working out some of the learning curves. Has anyone noticed while using the SMS function on your phone no keywords can be searched? If you are struggling what work arounds have you found? A little context arou... Show more

Hello everyone new to zoom phone system. Working out some of the learning curves. Has anyone noticed while using the SMS function on your phone no keywords can be searched? 

 

If you are struggling what work arounds have you found? 

 

A little context around use. I send 100's of SMS messages out a week some with just a name in the body no contact saved. So when I have to follow up its easier to search for name or specific phrase. 


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Toshiba ip5631-SDL

I have a Toshiba IP5631-SDL and I was wondering if I can connect to my phone system in ZOOM?

 

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