Hi Folks,

This issue appeared recently but not sure exactly when.

While I am testing Zoom phone with BYOC, I am having this issue where sometime incoming call from PSTN is not arrived at zoom client on windows10, but is arrived at zoom client on iPhone even these devices are under the same wifi AP. I am using the same zoom account on these devices.
I checked with our IT team if firewall software would block incoming call, but any firewall software is not running on the laptop. I also tried client on iphone where not under wifi but connects mobile network directly, the result is the same unfortunately.

Incoming call arrives after zoom client made a call, however suddenly the issue is back again.

Of course, I have already checked a syslog of SBC, there is no issue on the SBC.

Has anyone seen similar issue?

I would really like a feature so that our Account Managers who are all on a call queue can mark a missed call when they have called the customer back. We have been having some situations where multiple Account Managers will call a customer back because there isn't a central place to mark that the call has been returned.

I have tried having the Account Managers delete the missed call from there view in the app but it only applies to their personal account and not the call queue, so this will not work as a solution to my problem.

Does anyone else have ideas or share this issue?

Best, 

Amira

The auto-receptionist cannot be deleted on my setup for some reason. She picks up all the calls and doesn't let them ring to my phone. I've followed the setup directions on how to remove the auto-receptionist but the notes don't tie up to what is actually showing on my screen. Any ideas on how to get rid of her?