We are setting up our first call queue. We want Managers to have the ability to see reports, see the queue they are assigned to only and be able to see who is logged into the queue and be able to log agents out of a the queue if they forgot to do so. By giving managers Call Queue Admin rights, the ability to log agents out of a queue is not an option.

We also have a need for agents to see what other agents are logged into their respective queues.

Hi- I was just on the Zoom Phone pricing page Zoom Phone Plans & Pricing | Zoom - Zoom.

I noticed that SMS and MMS is only available on US and Canada plans. Is that still true? It isn't available for Global Select plans or for the AUS/NZ license? Thanks for any help!

To be PCI compliant, a company cannot store call recordings of credit card numbers.  Since Zoom has the transcription functionality, I am wondering if it can be put on the roadmap to have AI automatically detect and delete any recordings that include credit card information.

Hi, I wanted to know if there is a possibility to use my office phone number for Zoom Phone and and whenever I called to someone in the caller ID that same phone number will appeared to them.

Also, Will I still be able in using that phone number in my office or just with Zoom Phone?

Thank you.

We are currently forwarding all calls coming to site A site to site B . But at this point in time, the receptionist cannot differentiate which call is for which site , as it is coming to the same line. We considered the possibility of adding a second line, however it is not possible to create a line unless we add a DID for that but the call will be a zoom to zoom one. Also we couldn’t figure out a way to target the forwarded calls from the other site to the second line. Is there any way to implement this requirement?

Hello everyone new to zoom phone system. Working out some of the learning curves. Has anyone noticed while using the SMS function on your phone no keywords can be searched? 

If you are struggling what work arounds have you found? 

A little context around use. I send 100's of SMS messages out a week some with just a name in the body no contact saved. So when I have to follow up its easier to search for name or specific phrase.