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Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

International SMS

JC8338
Newcomer
Newcomer

‎2021-09-17 08:10 AM

Hi- I was just on the Zoom Phone pricing page Zoom Phone Plans & Pricing | Zoom - Zoom.

I noticed that SMS and MMS is only available on US and Canada plans. Is that still true? It isn't available for Global Select plans or for the AUS/NZ license? Thanks for any help!

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2 REPLIES 2

RN
Community Moderator | Employee
Community Moderator | Employee

‎2021-09-17 01:46 PM

Hi @JC8338, correct, it's for US & Canada Only. You would need the International Calling Add-On. 

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Zoom Community Moderator
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aaroncoffman
Zoom Employee
Zoom Employee

‎2021-09-20 12:51 PM

Greetings @JC

As @RN indicated, you may only SMS using Zoom provided numbers in US or Canada.  It's important to note that users with US or Canada numbers may send messages to international numbers.  There is a per-message fee that is charged for international texting.