I notice that there are 2 places to administrate devices

• Admin>Device Management>Device List>Devices
• Admin>Phone System Management>Phones & Devices

I am interested in uploading a list of 20 devices to be used in phone system, I presume that I should use the second option, however I am interested to know what the difference is between the 2 sections and if it is possible to move from 1 section to the other?

Hello,

We recently converted to Zoom Phone. We acquired three different types of desktop phone through HaaS (Yealink T54W, Yealink T58A, and Yealink VP59 Zoom Phone Appliance). 

When transferring a call from the T54W or T58A, the incoming caller is automatically placed on hold and the audio recording that we selected for Hold Music is played - as one would expect. When transferring from the Zoom desktop app for Mac, the Zoom iOS app, or the Yealink VP59 Zoom Phone Appliance (hardphone that runs the Zoom app under Android), pressing Transfer does not automatically place the user on hold. The caller can hear what you are doing until you dial the transfer-to number and complete the transfer. This is obviously not ideal. I have figured out that I can place the call on hold first and then tap transfer which does work. 

Has anyone come across this too, or know if an enhancement request has been submitted.

Hi everyone,

Looking to integrate zoom into my academy set up. It's a must I see all participants screens at all times unless I say otherwise, is this possible?

Also, is it possible to get post meeting reports such as if any one lost connection etc?

Thanks!

Hello everybody,

We recently switched to Zoom Phone in our company. All in all it works great but one issue I noticed is that company-wide contacts only seem to be recognized by the app (i.e., the name only shows up) the moment a call goes out or comes in. As soon as a call enters the history, only its number is displayed and the name is lost. This is a pity especially for our reception desk who have a lot of missed calls and would like to know who they are going to call back.

Since the names are correctly displayed when the call comes in, this seems more like a bug than a feature request to me. Or am I doing something wrong? Does anybody else have similar experiences?

I'm attaching a screenshot which shows how one contact shows with the name when I dial it (an incoming call would look the same) but only appears as a number in the history on the left (second from top). Note that company-internal contacts are always displayed with the name, hence the one exception (third from top).

Cheers,
Robert

Facing an issue with "Update Use Setting" on custom hours API, while we are trying to update the business hour via the API, it's not working. it's starting to work when we change it manually thro the UI.

after that the API works fine. 

Can you please advice?

Hi, I am currently working with an ecommerce website named https://wisemkt.com.au  and for customer support I need to discuss their User experience with the platform. for this purpose I need to arrange one by one meeting with client . is it possible with the zoom to arrange individual meetings with client?

I would like my users to see all parked calls in their site when they go to Phone > Lines in the Zoom app.

The purpose of a parking lot is to quickly answer calls and park them in the parking lot so someone else in the site can pick it up and help the customer. Currently, you can only see your own parked calls which is very limiting.

If users can see all parked calls for their site they can see how long all callers have been parked and pick up the customer that's been parked the longest. This provides a lot of value for customers with high call volume where a receptionist fields most of the calls and parks them for the sales team to pick up.

Does anyone know of a way to see all parked calls for your site?  If not, would you find value in this feature if you use the parking lot feature?