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Phone cannot connect

stealth694
Newcomer
Newcomer

‎2021-12-11 05:34 PM

On my office wifi network, the Zoom Desktop and android phone app can connect to the phone service.  However, I cannot connect on my home wifi network on both my android an laptop.  Any thoughts on how to troubleshoot?

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townsendwc
Community Champion | Employee
Community Champion | Employee

‎2021-12-15 11:44 AM

Does your home network router/firewall have a setting for SIP ALG.  That is an application layer gateway and can cause issues.  

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