cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Phone cannot connect

stealth694
Newcomer
Newcomer

‎2021-12-11 05:34 PM

On my office wifi network, the Zoom Desktop and android phone app can connect to the phone service.  However, I cannot connect on my home wifi network on both my android an laptop.  Any thoughts on how to troubleshoot?

0 Likes
1 REPLY 1

townsendwc
Community Champion | Employee
Community Champion | Employee

‎2021-12-15 11:44 AM

Does your home network router/firewall have a setting for SIP ALG.  That is an application layer gateway and can cause issues.  

0 Likes