1. If the SMS is logged in the Zoom Desktop App does it sync as a Task to Salesforce?
   1. Looks like no per https://community.zoom.com/t5/Phone-System/Zoom-SMS-Salesforce-Integration-Issues-Questions/m-p/113008#M5844
2. If the SMS is logged in SFDC via the Zoom Utility, does the SMS appear in the Zoom Desktop App?

A quick search didn't find anything so I am posting this for anyone who has a similar need.

Some users in our office need to have phone lines covered periodically by their colleagues.

One way to implement this would be to use Call Delegation but we didn't like this because then it's always ringing on the colleagues phone.

To have Call Forwarding to an Internal phone I figured out these two options by signing in to the Zoom web portal:  (please let me know if you can think of other ways)

1.  In the navigation menu, click Phone, then click the Settings tab, 

          -scroll down to Call Handling,  

          -click on When a call is not answered,   

          -choose Forward to another extension,

          -enter the user that you want to forward to and click Save,

         -then Edit your Call Handling settings above so that your phone doesn't ring on any of your devices. (if you skip this step then it will first ring on your devices and then only after you don't answer will it get forwarded)

     To turn off this Call Forwarding go back and enable the devices you want your phone to ring on and then also remember to change back  your When a call is not answered  setting to your previous setting.

2.   this second method might be useful when on holiday or if you know the times you need your phone forwarded and you want it to automatically take off the forwarding when the time is up.

     -Scroll down to Holiday Hours and click Manage,

     -set the date and times you want your phone to be forwarded.

     -then Edit your Call Handling settings above so that your phone doesn't ring on any of your devices. (if you skip this step then it will first ring on your devices and then only after you don't answer will it get forwarded) ,

       -click on When a call is not answered,   

       -choose Forward to another extension,

       -enter the user that you want to forward to and click Save,

Hope this helps.

I have 2 users in my company who were using company cell phones. We ported the cell phone numbers to zoom so that they can continue to use those numbers in the zoom app on their personal phones and not have to carry around two cell phones.
Contacts from the company cell phones show up in their zoom mobile apps on those phones but not in the desktop app.
They are unable to see the contacts stored on the company cell phones in their mobile (on personal phones) or desktop apps.
I somehow need to get the contacts that were stored on their company phones into their zoom accounts so that they can view them in the mobile app(on personal phones) and desktop app.
They were both using company iphones and use personal iphones.

Can anyone help?

Wondering if there exists any functionality in which agents can see which calls are sitting in queue- and choose to pick up/answer any one of those calls manually.

I mean that, currently when calls are ringing through a queue, an agent has no visibility to the calls in that queue, and have to wait until the call comes back around through the agent's call queue to pick it up.

In other voip/phone systems, there usually exists a functional view of calls sitting in the queue, with the ability to pick and choose what to answer immediately without just waiting for the call to come back around.

Wanted to ask if anybody can say for certain this doesn't exist, before I look into the potential of developing this functionality internally via the api.

Thanks

We have a created a custom queue that is supposed simultaneously ring all the Users added to the queue when our main line is busy. This was created so we do not miss new client calls. Before about a week the call would ring on all 4 lines and the Caller ID would show Paralegal Overflow (the name of the Call Queue). Nothing has been changed with this call queue but for the last week the calls are only coming through to one particular User every time and the Caller ID is not Paralegal Overflow but the caller's name or anonymous. This User's phone number is not listed anywhere so no new client should be calling her directly because they would not have her number yet. Please advise on how we might fix this issue because it is integral to how we operate! Thanks!