Hello,

A couple of our users a experiencing issues when messaging clients in group chats. I got first reports of this on 12/13/23

Scenario:

- Employee 1 creates a chat with employee 2 and 1 client.

- Employee 1 can see responses from the client in the group chat.

- Employee 2 responds, employee 1 gets the response as if #2 were sending a txt directly to them. This happens with all group chats they are in.

Replicating the scenario:

- I create a group chat with employee 1, 2, and my personal cell.

- I send the initial txt I send out from my personal, employee 1 gets the group txt like they should

- I have employee 1 respond to the group. It comes through normally.

- Employee 2 responds and it comes through as a separate txt on my personal, same for employee 1. 

One thing I noticed recently is that there are only 3 users assigned to the SMS Campaign I had created 6+ months ago. There were at least 180 previously. But one of the 3 numbers that were still on the campaign was employee 2. 

Im the account owner and I know I didn't remove all of our users from the SMS Campaign... Im stumped on the users SMS issues as well. 

Does anyone have a timeline of when SMS Short Codes will be supported. We ported our numbers in and all two factor authentication texts aren't being delivered. This is an integral part of authentication on the web and if you advertise SMS on your platform, you should be able to do Short Codes.

Hello

I have a Yealink T41P which is listed as certified hardware, however there is a caveat in the Yealink notes section which states that ZTP is allowed only once on this model post it's EOL date in June 2020.

The assisted provising guide appears to indicate a way to provision the phone should ZTP not work. Based on this can I assume that the Yealink T41P should work bar any other unrelated issues?

If this is the case, is there a way to test the phone to ensure it works and can be provisioned prior to signing up? 

Thanks

Hello Everyone,

I am just looking for some simple guidance, I am integrating Zoom with ServiceNow and Have done many Zoom-Snow integrations before, but this one has me a bit perplexed.

I can’t update certain fields, I have tried near everything in these 2 API docs

[Phone operation categories (zoom.us)]

Zoom Phone API

I just need to know how to update the SITE, NUMBER(S) and PACKAGE. Does anyone know what is the proper API to hit those fields under PHONE SYSTEM MANAGEMENT ==> Users & Rooms

Thank you very much for your time,
I hope you have had a great time these holidays and thank you for your support.

Best regards,

DS

I'm trying to get our company set up with the Zoom PWA on Chromebooks to use with Zoom Phone. The Zoom Phone icon is showing up correctly on the PWA, and I can receive inbound calls no problem. 

The issue is when I try to make outbound phone calls - the call drops immediately. This is true for both outbound calls to a 10 digit phone number and internal extension to extension calls. From the PWA front end, it says "Call Ended". On the admin console when looking my account's call history, it says the "Result" is "Call failed". One last observation is that the receiving number gets a very brief incoming call notification before it disappears (when the call drops).

When I make outbound calls on the same Zoom account using a mobile app or PC desktop client, it does not have any issues. 

Anyone else seeing this issue? 

Should my desktop and mobile app not both ring simultaneously?  If I walk away from my desk, I would like to still receive phone calls on my mobile app.  I heard my computer ringing in the distance, opened the mobile app, and couldn't see any incoming phone call.  This has been happening frequently.  Sometimes it rings, and sometimes it doesn't (on mobile).   I have set my timezone on the web portal.  

We have a few Deaf employees using Sorenson VRS computer-based apps to communicate with hearing customers. Sign Language interpreters are provided by Sorenson VRS to our Deaf employees in order for them to provide support to these hearing customers. Each employee are assigned a phone number by Sorenson.

We want to add them to our call queues so they can provide support. How do we add these external numbers to some of our call queues?

I recently ported a number from Google Voice.   I can make and receive calls from the mobile app -- but not the Windows Desktop client.   It gives me a 'click to call' button - but, when I click it, nothing happens.  

I can see 'contacts' -- but, when I click the button that is labeled 'call' -- nothing happens.   This is on the desktop client side of things.  

On the 'web-app', it doesn't even show that I have paid phone service through zoom. 

We have call pickup groups defined, so that a colleague's ringing desk phone can be picked up by someone else. This shows up as a BLF line key on the phones. After a phone rings for X secs and is not answered, it will ring on that line key for others in the same call pickup group. Multiple call pickup groups.

About a month ago this feature stopped working consistently (sometimes it does work); an unanswered call will not ring to that line key on the other phones in the call group. A reboot of the affected phones solves the problem temporarily, but the problem reappears within a day or less. We had not made any changes within Zoom phone or on the desk phones. Unfortunately Zoom engineering has looked at this for a month and has not solved it.

Poly VVX250 and VVX450 phones - we've tried different firmware versions, reset to factory defaults, removed all Zoom provisioning templates, nothing helps. We've tried deleting and re-creating the call pick up groups. It is affecting dozens of phones. 

Has anyone else seen this behavior?