Zoom Phone System
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Weekly Leaderboard
View all

What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! Unable to remote answer using Poly Voyager Focus 2 Headset

Using Poly Voyager 2 headset with USB dongle, unable to get call control (answer/hangup using center button) to work. Incoming call, headset announces incoming call, press center button but call is not answered. Tried using Poly Lens to set "Target S... Show more

Using Poly Voyager 2 headset with USB dongle, unable to get call control (answer/hangup using center button) to work. Incoming call, headset announces incoming call, press center button but call is not answered. 

 

Tried using Poly Lens to set "Target Softphone" to Zoom, but no change. 

Tried going into zoom, phone, call control but it says No supported devices. 

 

Call control on the headset does work with other softphone programs, how can I get it to work with Zoom?


Show less

scheived
By
• Contributor I
This thread is read-only
reply-icon Latest Reply - 

Yealink T54W phone line

So I have two phone lines assigned to my Yealink T54W phone, which works fine. Normally, the icon and button next to the line show as green. However, after hanging up the phone, it stays red. I can still push on the red line button and get a dialtone... Show more

So I have two phone lines assigned to my Yealink T54W phone, which works fine. Normally, the icon and button next to the line show as green. However, after hanging up the phone, it stays red. I can still push on the red line button and get a dialtone and place another call. So it seems the line is disconnecting, but the phone does not recignize it.  The only way I have fixed it is by resetting the phone. Any way to fix it? 


Show less

leifhk
By
• Newcomer
This thread is read-only
reply-icon Latest Reply - 

How do you turn off SMS audio on the PC

How do I mute the audio for the SMS notification on my PC. Whenever I am in a Zoom meeting on my PC and I get an SMS notificatoin, the audio notification for it is very loud. I want to turn off audio notifications for SMS on my PC. Thank you. 

Voicemail Message Repeating

When someone calls my voicemail, it is playing the message twice before allowing them to leave a message. It's causing most people to hang up, assuming it's just a loop message and they can't actually leave a message. It's been frustrating for our ma... Show more

When someone calls my voicemail, it is playing the message twice before allowing them to leave a message. It's causing most people to hang up, assuming it's just a loop message and they can't actually leave a message. It's been frustrating for our main line operators, as they are then getting all my calls from frustrated callers. 
Help? 


Show less

reply-icon Latest Reply - 

Zoom Phone Spam and Robo Calls (Spam call detection and blocking)

Our company switched carriers from a larger phone provider to Zoom Phone about 1 year ago. Spam call detection and blocking was a future feature that played into the decision to switch, but it's still not available. Around that time I saw this as a p... Show more

Our company switched carriers from a larger phone provider to Zoom Phone about 1 year ago.  Spam call detection and blocking was a future feature that played into the decision to switch, but it's still not available. Around that time I saw this as a proposed Zoom enhancement: 

 

Being about 1 year out from this and considering most large carriers offer some sort of filtering technology, does anyone from inside Zoom or external users know what's the reason this feature has not been released? For a company like my own, the number of calls is so excessive that there have been requests to switch back carriers that also have VOIP services.

 

EVEN IF THE ABOVE SOLUTION IS AVAILABLE I AM NOTICING THAT ZOOM ISN'T KEEPING UP WITH THE TECHNOLOGY OFFERED BY OTHER CARRIERS THAT FLAG NEW CALLS FROM "LIKELY SPAM" SOURCES AND SEND THEM STRAIGHT TO VM. 

 

I'm sure I am not the only user with this issue and people often contact IT support reporting up to 4 robocalls in the morning alone. Also, blocking individual numbers company wide has not been a solution bc robocalls switch up call from numbers.

 

ZOOM - Can you push out this feature ASAP?

USERS - Can you share any solutions and also request that Zoom push out this feature?

 


Show less

FrankM
By
• Explorer
This thread is read-only
reply-icon Latest Reply - 

Resolved! Zoom Phone - Direct Dial to Extensions

Hi all - I'm a little stumped, and I am not an IT person, but I know how to follow instructions and use a mouse. So I thought I would try posting here. I've just hired my first employee into my professional services (consulting) firm. He is remote fr... Show more

Hi all - I'm a little stumped, and I am not an IT person, but I know how to follow instructions and use a mouse.  So I thought I would try posting here.

 

I've just hired my first employee into my professional services (consulting) firm.  He is remote from my main location.  For 4 months now, calls have been coming to me since I was the only employee.  I have bought a second Zoom phone license for him so he can make his own calls out for assignments.  What I would like to do is avoid having to be the phone receptionist.  Is there a way for an autoattendant to receive calls and allow an extension to be dialed?

 

My workaround is either I will be the receptionist and transfer calls over, or the new hire gets that job.  I'd rather a robot do that for me.  I just couldn't figure out how to do it.

 

Thanks -

Joe 


Show less

reply-icon Latest Reply - 

Resolved! Yealink VP59 updated to 91.30.0.25 -- unable to access via IP to install License

I started following this article:https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062984#h_01F7BQVDSWQ2FYS1JEMKD4150D I've searched for several days and have seen just about every resolution but none has worked yet.. I have a vp59, ... Show more

I started following this article:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062984#h_01F7BQVDSWQ2FYS1JEMKD4150D

 

I've searched for several days and have seen just about every resolution but none has worked yet..  

I have a vp59, I upgraded the firmware to 91.30.0.25.  After rebooting, I get a screen that shows the Zoom logo and "Please install License.  IP: 192.168.100.109" but that IP does not load in my browser.  I'm on the same network, same IP subnet.  I can ping the IP but the page is not loading.  I ran a port scan and find only ports 80, 5060 and 5061 responding.  Port 80 returns the 404 error shown below.  Any idea how to get to the web interface?

 

 

This site can’t be reached
192.168.100.109 refused to connect.
Try:
Checking the connection
Checking the proxy and the firewall
ERR_CONNECTION_REFUSED

 

 

 

404 Not Found
nginx/1.16.1

 


Show less

reply-icon Latest Reply - 

Resolved! Yealink VP59 is locked up and requesting "Please import the license"

I was following the instructions to convert my Yealink VP59 to a Zoom appliance and got to a point where the phone rebooted and is now locked up. The phone boots up, tells me the firmware that I was told to install is already on the phone, and then p... Show more

I was following the instructions to convert my Yealink VP59 to a Zoom appliance and got to a point where the phone rebooted and is now locked up.  The phone boots up, tells me the firmware that I was told to install is already on the phone, and then presents me with a screen that says "Please import the license" and I cannot do anything with the phone now.  Does anyone know how to import the license that can help me?


Show less

reply-icon Latest Reply - 

Resolved! Blocking phone calls during meeting

Hello using an IPhone SE, how do you block incoming phone calls from interrupting a meeting?

reply-icon Latest Reply - 

Zoom Phone extension ring tone

We can change the ring tone for an extension. Our main number rings to a user's extension, by design. How can one change the ring tone on the main number so that when it rings to the designated user's extension, it has a distinctive ring tone? Show more

We can change the ring tone for an extension.  Our main number rings to a user's extension, by design.  How can one change the ring tone on the main number so that when it rings to the designated user's extension, it has a distinctive ring tone?


Show less

tslavik
By
• Newcomer
This thread is read-only
reply-icon Latest Reply - 

Community Champion Program

Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion