I am testing my use of a Zoom account that I am using under a large educational institution's license. I want to set up Zoom meetings for virtual trainings that include pre-registration to aid in tracking participation. I successfully set up a test meeting and tried everything out; registrations went well as did the meeting connection itself. 

When I click "view" under the Registrations tab in the event itself, I can see names and email addresses. But when I go to the "Reports" section after the event is over and generate a "Usage Report" the participant's names and emails are blocked out. 

I can't find a setting or other reason why this is happening. Without any identification of participants in the usage report, I have no way of attaching attendance to any particular attendee or registrant--which is the whole point of managing registration. Please help!

I purchased the Pro edition for 1 month to evaluate it. 

There is a description field that seems to only exist when creating an invitation from the website. There isn't a description field in the desktop app.  The email invitation text doesn't include the description field. I find it strange that this isn't an option when most meetings include an agenda. 

Is the only option to add it manually in the email?

Hello,

I'm on the free plan. Up until a few days ago, my meetings (using personal meeting room) never involved passcodes, and that's the way I liked it. I did always use a waiting room and admit participants.

For some reason something changed ~ Jan 16th. I am the only member, and I'm the owner (all privileges), and even though my waiting room is enabled (and locked for all users) I cannot disable the passcode, its grayed out. I tried toggling the waiting room... no luck.

I've done some searching on this platform, and maybe its that the basic tier MUST have a passcode at all times (even when the Zoom text says you only need ONE of waiting rooms, passcodes, or authenticated users)? Not sure this is true, and that didn't seem necessary 2 days ago.

Comments? any advice? I'm stuck because I'm on the free tier.

I used Companion AI for the first time and received Meeting Notes that required editing. I used the Edit button but could not find an edited transcript to send to my attendees. To get a transcript to send, I copied and pasted to a Word document and sent out. I'm sure that's not the right process. Please advise. Tom Ledbetter

I have been using Zoom for many months using by Windows 10 laptop and an external monitor with an HDMI connection. I have the "Use dual monitors" option setting checked in Zoom. When I share my presentation slides, the slides appear on my laptop and I can see the attendees on the external monitor. Works great!

Yesterday, I needed to do the same at a different location. Same laptop with the same settings, but instead of an external monitor, I connected a Smart TV. Now, when I share my presentation slides, the "Use dual monitors" option does not work. What I see on my laptop is the same as what I see on the smart TV. The only way I could make this work was to extend my laptop screen onto the Smart TV, and then manipulate the two screens to simulate what worked automatically with the external monitor. Doable, but not acceptable. What changes should I make so the connection with the Smart TV will work the same way it does with a dumb external monitor?

I use both my cellphone and my desktop computer screen to view zoom meetings, b/c I don't have a webcam or mic on my desktop but I like to see the screen larger than on my little cell. I use my cell for audio and for the camera. All was fine up until a month or so ago, when suddenly I could not see attendees' faces on the computer screen, but I see everyone just fine on my cellphone. Sometimes they will be like a green screen, other times like a ghostly image, half-visible. It happens both on the main screen, and in breakout rooms.

If someone shares their screen, I DO see that fine on the computer screen (like a YouTube or a website they may share). It's just the faces in the attendees' windows that I cannot see.

I DID attend another person's zoom last night and saw their faces perfectly, but in the majority of the zooms I attend, I cannot. I think I've updated my zoom on both devices. Don't know why this is happening, or how to fix. Help!!