Question:  My MacBook Pro started lagging with the annotation feature recently.   I use a Wacom tablet.  I generally join from safari...would I be better off joining from chrome? This seemed to start happening since the recent apple software update.

Any suggestions appreciated.

HI all,

One of our users at the office is having an issue where his audio will sometimes dip out. It does NOT cut off. I just loses volume level; sometimes nearly gone. 

It is not happening on a regular basis, and it is supposedly happening both when using his Apple Airpods, as well as the Logitech C90 webcam's microphone. 

Zoom is installed on an M1 Mac Mini running the latest patched version of macOS Ventura, and was running Zoom Version: 6.2.11 (43613), which I've updated to Zoom Version: 6.3.11 (50104).

Has anybody experienced this kind of an issue? Not complete drop outs; just volume levels. If so, how did you cure it? Unfortunately, I won't have the guy's earpods with me to test things. But, do have the Logitech permanently installed.

The most maddening issues is that it's transitory, and not reoccuring regularly; so it's really hard to troubleshoot. Hence the reason I'm turning to the community. 

Thanks for any help anyone has to offer!!

The issue: when the host is presenting and sharing video, their video is NOT the one pinned with the shared screen. When the presentation is first started the host video is shown, but as soon as anyone else speaks, the host video is hidden. Any other guest video can show on the screen with the presentation, but the hosts video will not show again ever.

The host's video does show in the gallery view but not with the presentation. The highlighted video changes to anyone other than the host when a new person speaks, but it never responds to the host speaking.

Device: Samsung A53, galaxyS8, galaxy S25, and Motorola Moto G 5g. Each phone was kept up to date when used.

Timeframe: this has happened consistently for 2 years.

Attempted troubleshooting: logging out and back into the meeting... does nothing. Updating app... not helpful, as i end up missing the meeting so can't say it helps anything,  and the problem always returns. Forced stopping app and restarting... resets to the host but host is hidden as soon as anyone speaks.

This is an Android app, so I can't do much more.

Dear friends,

I hope you’re doing well.

I have lost access to my Microsoft email, which is linked to my active Zoom subscription. As I can no longer access this email, I would like to update my Zoom account with a new email address.

Could you please advise me on the steps to make this change?

Thank you in advance for your support.

Best regard

Hello, 
I use my Smartphone as a second camera to film things, that I am drawing on a paper. This worked fine in landscape mode, since the paper is in landscape. At least until last monday. Now zoom always turns the picture in portrait for the other participants, so I can still use landscape, but the others can nearly see nothing. 
You can see it there, this is a screenshot of the Smartphone view:

https://rn.next-cloud.org/index.php/s/ai9PfTAeCHepGeG

I took a picture of the MacBook and you can see, that the picture is turned....
Android and iOS...

Any ideas?

I recently have encountered streamed videos hanging while sharing (even without meeting participants).  I'm using Windows 11 (updated w/ 24H2 installed) and Zoom Workplace 6.3.11. The videos display just fine when not sharing. This happens using my laptop display or my UHD TV/monitor. Lenovo app used to check all drivers up to date. Rebooting PC has no impact on problem.  Nothing obvious to me while watching performance in Task Manager and videos hang.

I have no problem sharing the same videos using my iPad Mini (6th Generation).

Any help would be appreciated.

Hi, 

I currently have the basic plan but as far as I know I should be able to start a new meeting. 

The icon to do so isn't there.  I can only schedule or host a meeting but it doesn't appear that i'm able to record. 

I have to be able to record as I am doing a recorded presentation. 

Thanks, 

Jade