Hi! During a training session with participants in Mongolia, several of our participants no longer had the breakout room icon. They were also unable to find it by clicking "more." This was true of users on phones as well as laptops. One of them even left the meeting, completed an update, and joined the meeting again. Still, no icon. We use the self-select breakout rooms, and the majority of our participants did not have this issue. 

My company has a zoom pro account with 2 licenses / users.  I am the owner, and the other license is an admin.  When I schedule meetings for the admin user, he can join but the invited guests cannot - it says "waiting for host to start this meeting".  We need to be able to host separate meetings from our licensed accounts at the same time.  Why is this happening and how do I schedule meetings for his user account that will work on his own?

I have not been able to find anything to assist in scheduling and it's getting emergent.

Thank you!

I have a Pro account and am wanting to downgrade my account from Pro to Basic.

I initially set up my Zoom account for my non-profit Heartland Renewable Energy Society (HRES).  The HRES board has determined to create a Zoom Account directly rather than use my account, and has now done so.  I needed to wait until our board meeting on February 3 for a final Zoom account strategy. This was after my annual billing date for my personal Zoom account of 1/23/2022. 

So, I need to downgrade my personal account from Pro to Basic.  I would like to pay the monthly Pro fee for one month and then go to a Basic plan following that.  However, I am locked out of making any changes to my personal account while an accounts payable balance exists.  Please let me know how to proceed.

I wanted to share an idea for a feature that I believe would enhance the breakout room experience even further. Currently, breakout rooms are set to automatically close after a specified duration, which works well for most situations. However, there are instances where we need to extend the breakout room time beyond the initially planned duration.
My suggestion is to introduce a "Timer Extension Request" feature that would allow hosts to request additional time for breakout rooms when needed.  This feature could be integrated into the breakout room control panel or should pop up after choosing "Keep Rooms Opened" option when the timer ends.