Hello,

In the past 3 days, I have tried to get remote control to work. I have tested this on three different PC laptops. I am using the zoom desktop client Version: 5.13.3 (11494) on the device I am typing this message; on another device I just updated to the latest version. On the third device I am also using a recent desktop client. Every place we can enable remote control we have selected the enable option. However, the icon never appears on any toolbar, and it is never an option listed under "view options."

On my personal laptop where I have permissions, I even followed the "clean uninstall" then reinstall instructions & still, nothing. 

It seems to be a known issue that this option disappears for some zoom users and never returns.

Is there a setting on windows devices somewhere that needs to be adjusted, aside from the "enable remote control" setting?

Thanks,

Linda

Hello, I have downloaded the 'Timer' app (https://marketplace.zoom.us/apps/cXw5IXmqT6SIIBQxgM_PfQ) but the clock is displaying like the screenshot instead of as displayed in on the linked page.  I am wondering what may be causing the issue?  I updated my Zoom.

Thanks

I have a meeting that may go over 100 participants, so want to either change to webinar or increase participants. But the only option I'm seeing is an option to add a minimum of 10 licenses. I just want to upgrade to Pro for 1 license. This seems impossible.