cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Lost video feed

peterkish
Newcomer
Newcomer

In a zoom meeting today when I received a FaceTime call, which I declined but then the video feed for the zoom meeting disappeared. I still had the audio part and my camera was on and the others could see me but I couldn't figure out how to get back the meeting screen. When I clicked on the Zoom icon, it took me to the login page but I was clearly already logged in, just the video was gone. I'm sure it's a simple fix but for the life of me, I couldn't figure it out.

1 REPLY 1

wendyconnect
Newcomer
Newcomer

I just had the same situation as you (except didn't receive a Facetime call).  I was in a meeting, they were sharing their screen and it suddenly disappeared altogether and I couldn't get back to the meeting screen.  I could hear the meeting and presumably they could see m but my microphone was muted so I couldn't tell them.  Like you I clicked on Zoom  but it just asked me to sign in - I was clearly aready logged in.  I see this happened to you a year ago and no replies!  Did you ever find out how to remedy this?  I didn't even know how to leave the meeting, but I finally closed down Chrome and logged back into the meeting, having missed about 15 minutes of it.