Zoom Events and Webinars
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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

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What are Zoom Events and Webinars?

Market and host interactive experiences with the Zoom Events all-in-one virtual event platform or host engaging webinars with Zoom Webinars. Explore the Zoom Community's Recent Activity below to join the Events and Webinars conversation and connect with other members. If you're still looking for support, browse our Zoom Events and Webinars support articles or start a new discussion below!

Recent Activity

Resolved! Can I edit a cancelled event?

Hi all, I had been working on a Zoom Event. I cancelled the event. Things have changed, and I would now like to edit that cancelled event and sell tickets for it at a later date. Is this possible? I can't see an option to reinstate or edit the sessio... Show more

Hi all,

 

I had been working on a Zoom Event. I cancelled the event. Things have changed, and I would now like to edit that cancelled event and sell tickets for it at a later date. 

 

Is this possible? I can't see an option to reinstate or edit the sessions. All I currently see is "Special-Role Ticket - Ticket Voided"

 

Thank you!


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reply-icon Latest Reply - 

ZOOM file output question with use of vMix

A test was done using vMix to stream a ZOOM call with it's ZOOM integration tool, with ZOOM enabled for recording. In reviewing, the output of ZOOM recording's video is smaller. I've attached a file where example 1 where vMix was set to record the ZO... Show more

 A test was done using vMix to stream a ZOOM call with it's ZOOM integration tool, with ZOOM enabled for recording. In reviewing, the output of ZOOM recording's video is smaller.

 

I've attached a file where example 1 where vMix was set to record the ZOOM stream not record. 
Example 2 is set where vMix is set to stream the ZOOM call and not record.

I'm not sure why in example 2 we see the video smaller?

I'm using a HP Laptop,  ZOOM version 5.17.10 (33775),  No error code displayed and reporting what I"m seeing from the ZOOM recording on the website.  I already contacted vMix, and got as far as correcting the connection with ZOOM and vMix, so what remains is getting help with correcting the ZOOM output


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New registration process

Has anyone else noticed that the change in the registration process from the old Zoom webinars to Zoom events has significantly reduced conversions and show-up rates? For example, on the old platform, we used to average 40% or so turn up rate for fre... Show more

Has anyone else noticed that the change in the registration process from the old Zoom webinars to Zoom events has significantly reduced conversions and show-up rates?

 

  • For example, on the old platform, we used to average 40% or so turn up rate for free webinars. Now it's down to 10%.
  • I also wonder about the extra step in the registration process for new registrations -- requiring that a link be sent to their email and THEN completion of the registration process. The old way was much better.

 

Anyone else?

jmancini


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reply-icon Latest Reply - 

My attendees are facing challenge in registering for my masterclass

I recently switched to Zoom webinars and its been notified to me that my attendees weren't able to get through the registration and enter into the zoom webinar room.they got some extra things to be entered like Zoom's Education data collection practi... Show more

I recently switched to Zoom webinars and its been notified to me that my attendees weren't able to get through the registration and enter into the zoom webinar room.

they got some extra things to be entered like Zoom's Education data collection practice and they couldn't get through that form. 

 

1) I am not sure why that popup even appeared when I haven't set anything like that  

2) Why even after filling in it didn't got through 

3) How can I ensure this isn't displayed to my attendees again 

 


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Registration from countries outside the United States

I have not chosen to "block or allow" any specific countries or regions. Webinar participants that are trying to register from outside the United States (where I am located) are being told they are not allowed to register. I can't find any informatio... Show more

I have not chosen to "block or allow" any specific countries or regions. Webinar participants that are trying to register from outside the United States (where I am located) are being told they are not allowed to register. I can't find any information other than the block/allow on the help system. I want anyone from anywhere to be able to register so selecting countries doesn't make sense. What do I need to do?


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No audio on recording. Is there a way to get it back?

I have a unique situation. We are a funeral home and sometimes record the services for families who can not join in person. We have one recording, where there is no sound, and we dont know what happend that day. We have no issues any other time. Is t... Show more

I have a unique situation. We are a funeral home and sometimes record the services for families who can not join in person. We have one recording, where there is no sound, and we dont know what happend that day. We have no issues any other time. Is there a way to get the sound back from the video or audio file. We feel so bad and want to do right by the family. 


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Webinar VTT File only captured part of meeting

We hosted a webinar yesterday, and the VTT file is available in our recording files; however, the VTT file starts at minute 36 of the video. The webinar was not paused or stopped at all during the recording. How can I access my full VTT recording fil... Show more

We hosted a webinar yesterday, and the VTT file is available in our recording files; however, the VTT file starts at minute 36 of the video. The webinar was not paused or stopped at all during the recording. How can I access my full VTT recording file? 


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Hybrid Webinar PowerPoint

I have a hybrid event coming up next week. I'm bringing my Macbook Pro. I can't find instructions on how to:Present a PowerPoint slide show on the in-room screen while also...Presenting the PowerPoint slide show in the Zoom webinarControl the Q&As an... Show more

I have a hybrid event coming up next week. I'm bringing my Macbook Pro.  I can't find instructions on how to:

  • Present a PowerPoint slide show on the in-room screen while also...
  • Presenting the PowerPoint slide show in the Zoom webinar
  • Control the Q&As and other webinar configurations without that showing on the in-room projected image

Maybe I should have the slides projected from a different computer and just run the same deck from my laptop with a webcam pointed at the speakers?

 

Any advice would be helpful. Thanks!


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Changed from Meeting to Webinar and Registrants Did Not Receive Email with new/updated Webinar Link

Hello, We changed a meeting to a webinar and did not want people to have to re-register themselves. So we imported names and emails to the webinar and zoom was to send the email with the updated webinar link to each registrant. However, we are receiv... Show more

Hello, 

We changed a meeting to a webinar and did not want people to have to re-register themselves. So we imported names and emails to the webinar and zoom was to send the email with the updated webinar link to each registrant. However, we are receiving so many emails from people stating that they did not receive the webinar link. Can anyone please advise if there is a solution for this or something we can tell people to check? Apparently nothing shows up in spam/junk folders for them either.

Thanks


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reply-icon Latest Reply - 

System error 403 when I try to add webinar to my google calendar

I try to add my webinar to my calendar and I get this "System error 403" message.  I have the calendar integration for mail set to read and write so I don;t know wy this is happening, can anyone help?