Hello - We have a webinar scheduled in the next few weeks. We've received more interest than originally anticipated when creating the event. Is it possible to upgrade our account and also increase the number of attendees possible in a webinar that is already scheduled and for which people have already registered? I don't want to change the link for those who already have it in their calendar. 

I don't have any information about the type of device, alas. But I am very curious about what the registrant described below could have been doing. We had a webinar set up with registration that sends the confirmation and reminder emails. In those emails we instruct the registrant to click/tap the big, blue "Join Webinar" button to attend the webinar.

The person who was signed up complained:

"The code didn’t work for [the webinar]. It was in a loop sending me to register. I was already registered that’s how I got the code I hope you get the problem fixed before [the next webinar]."

What could this person have possibly have been doing? I guess I need even more instructions for people who need additional help.

I am a Zoom one pro subscriber. I recently had a webinar subscription for a month but that ended after my webinar was complete. I am still a pro subscriber. I need the Q&A from the webinar. However, it seems like I cannot access it now that my webinar subscription has ended. Is there anything I can do (I don't need the webinar subscription again for the moment). There are people waiting on answers which could not be addressed in the timeframe of the webinar. Any help appreciated - thanks!

I am a Spanish language interpreter. I interpret zoom meetings/webinars through a headset. I raise and lower volume on my headset or through the computer keyboard as needed. I don’t use zoom volume settings. Recently I zoom interpreted a live event in another city, which had a sound technician on-site. The sound was inaudible. The technician made adjustments which resulted in the sound being incredibly loud and impossible to turn down on my end. I could turn down in headset or on keyboard straight past the point (and icon) of silencing, and it remained loud as ever. Any thoughts or explanations ? Thank you 

I want to be able to show my webinar participants the live count of the votes on the poll - I'm sure I have seen someone do this but I can't find anything about it online. Would be very grateful if somebody could point me in the right direction.

Has anyone been experiencing the need to register twice for the same webinar? I hosted a webinar earlier today and found out that one or more of the attendees were required to register twice to actual join the webinar. In addition, I joined a separate Zoom webinar through a different company shortly after in which I had already registered, which is why it was on my calendar, but when I clicked the link to join was required to register again. It's really a bad user experience and I'm concerned it will deter people from joining in the future. 

Is there some kind of setting within the setup that needs to be checked/unchecked? This is the first time I've run into this issue and I've setup and hosted many webinars via Zoom. Any feedback is appreciated. Thank you!

Hey there, 

I would like to know, if there is any possibility to track the number of Webinar Participants, who saw the sent recording. Normally we get in touch with participants and send them the Webinar URL as well as the password, in order to have an access to the recording. 

Thanks in advance,