Before the last webinar we hosted through Zoom, we enabled several new webinar recording settings.

Some of these new settings we "checked" included:

• A shared screen file
• Separate audio files for each participant
• Sign language interpretation
• Audio transcript

However, none of these appeared in the recorded files provided by Zoom after the webinar. I went back to the settings to make sure they were checked, thinking that maybe they didn't save, but they were in fact still "checked," so I can't figure out why we didn't get the additional recordings. Is it possibly because we changed the settings after we had scheduled the webinar, so they didn't apply towards it?

Please help! Thank you!

During our most recent webinar (settings which we believe were copied from previous webinars), the video in the recorded version (saved as a local file on our computer) did not match what we saw on our screen. 

We like to expand our video thumbnail so we take up extra space. This has worked perfectly in the past, however with this webinar, the recorded version only showed a small thumbnail rather than our correct, larger, resized thumbnail. 

I have included 2 images of our webinar to this note. The first (correct) webinar from earlier this year, and the second from our most recent webinar with the smaller thumbnail. While we were recording, the smaller thumbnail was "properly" sized to take up the entirety of the top right corner, exactly as it was recorded on the earlier good recording, however when we saw the final recording the most most recently webinar, the video thumbnail was substantially smaller (as seen in the image included). 

Thanks! 

Hello,

We use a meeting Owl to provide video of our monthly meetings.  I've started recording them for upload on a site.  During the last meeting, the audio became muffled right after a virtual participant spoke and it stayed muffled for the rest of the meeting, which was not discovered until I listened to the recording.

Any idea on what to check?  I do not think it is my laptop speaker drivers.  Could a dip in our wi fi create a muffled sound that never recovered?  We have fast, fiber wi fi....

I was also using the laptop running the Zoom to take minutes in MicroSoft Word but don't know if that could have affected anything...

Thanks for any trouble shooting tips! 

Ive gathered around 300+ emails from hosting a webinar (with registration). Cant find any info if I'm allowed to contact them further after the webinar like adding them to my newsletter. 

Have they agreed to receive marketing communications or not?

Hello, 
when i try to upload a recording with 350MB in the Event Site from Zoom i get the error that the maximum file size is at 50MB. I found in the Guides that the limit should be at 5GB. 
How can i get the bigger limit? Or is there a other way to upload content for simulive webinars?
Best regards Alex