We're having an issue where webinar presenters are showing up as small squares when the webinar is viewed on a phone. I've verified this on both an iPhone13 and iPhone SE. What happens is a single presenter takes up the whole screen as expected. As soon as a second presenter joins both of the presenter screens go from 16:9 to 1:1 and there is empty space on about 1/3 of screen. If one of the presenters leaves, the single presenter who is remaining is still in a square and now about 2/3 of the screen is black. Everything looks fine in the desktop environment and on a tablet. Almost all of my users are joining from a phone though so this is a big problem. The picture attached shows what I mean.

Hello! We have a happy problem — we have an event with 30 webinars starting tomorrow through the weekend. We have a license for 1000 participants but we're close to selling more tickets than that. Usually not everyone comes at once (we offer recordings).

But I need to know if I change to a 3000 person webinar license, do all the current links break?

Thank you!

Hi,

After a 3hr meeting I got a 1hr recording and two files that did not convert. I did tape as usual with a few pauses in between during breakout rooms. The only difference is my collaborator was a co-host and tried to record. Her recording did not work at all. How do I convert the rest?!

Thanks for your help!

We are facing an issue where Zoom Webinar licenses are “falling off” users when set in Zoom. Essentially Okta is matching the user to “licensed” and then removing additional licenses not set in Okta.

Is there a way we can have Okta set the license, but allow Zoom Webinar license to be managed individually in Zoom?

We’d really like to avoid using Okta to assign the Zoom for Webinar license as we sometimes have to add 25,000 member Webinar licenses on the fly for a single event.

Thank you so much for any input.