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Trouble with webinar sign up

prosecky
Newcomer
Newcomer

When I go to look for and purchase Webinar Add On I get this message:

You are ineligible to receive this offer. Click here to return to your current plans.

 

It sends me in a loop. 

I've had Webinar before, so I don't understand what I need to do now to signup again. My current month expired and I want to extend it for a webinar next week. 

1 REPLY 1

Bort
Community Champion | Employee
Community Champion | Employee

Hi @prosecky 

Is the webinar add-on still listed on the Current plans tab? If your webinar add-on is still active but not renewing, you may have to just change the cancelled status to re-subscribe.