Please help! I just completed a 4 hour Webinar and only the audio was recorded on in my Cloud. I have checked my settings, nothing has changed from previous webinars where I was able to get audio & video. 

Would love to know 1. What went wrong? 2. Is there a way that I can get the video? 3. How do I prevent this from happening again? 

Hey ihr Lieben, ich nutze bereits viele Jahre Zoom und haben auch immer Musik im Hintergrund gehabt.

Seit April habe ich Probleme in einem Meeting meine Musik im Hintergrund abzuspielen. Ich wechsle zwischen Mac und dem normalen PC und habe teilweise auch Mikrofone ausprobiert. Natürlich habe ich bereits unter Audio die Einstellung gesetzt, dass die Hintergrundgeräusche sehr laut aufgenommen werden aber es funktioniert einfach nicht mehr. Was kann ich tun?

Kurz:

Ich rede im Meeting und möchte auch Musik spielen dabei bzw. wenn ich leise bin ABER es kommt bei den Teilnehmern immer nur abgehackt an oder nur kurz der Start der Musik. 

Danke für eure Hilfe.

Lg

Hi there,

I have a series of 7 recurring webinars, however they aren't every week so I deleted the occurrences I didn't need. 

Now, I am trying to set one of the webinars from December 19th to 12th, but it's giving an error that the date/time conflicts with an existing occurrence. 

I looked in recently deleted webinars and there is nothing there, since it's been longer than 7 days.

Is there any way to fix this?

Bonjour, j'enregistre mon webinaire zoom avec partage d'écran. La vue des participants est la même que celle de l'hôte. Je fais différents paramètres, tantot vue standard pour voir le panéliste en plein écran et tantot tous les panélistes en cote à cote de la slide qui est présentée. Quand je télécharge mon enregistrement, on ne voit que le partage d'écran. J'ai besoin de récupérer mon enregistrement avec la vue en plein écran sur le panéliste qui parle. J'ai besoin d'aide svp 

I have created a webinar and included a practice session option in it. The host started the webinar for 5 mins and then after the actual webinar, participants joined the webinar. After using the Get Participants list of webinar API I am getting both the time of the host i.e. the practice session time and the real webinar time in just one object, can someone please help me segregate them?

I know you can import a register list into a new webinar, but I don't seen to have that option when I create a new recurrent webinar. Is there a way I can add a list of previous registered attendees into a new recurrent webinar series. Can they be added any other way?

We offer paid webinars to a community of seniors. Payment is via PayPal integration, but most of our community do NOT have a PayPal account. They pay as guests, using a credit card.

Suddenly, operation of the registration page has changed, and not in a good way.

When a registrant presses the "Checkout" button, the page jumps to the top, and nothing seems to happen. In fact, something HAS happened, but it's only visible if you scroll further down in the page. When you do that, you see that you're being asked to enter a "Shipping Address". This never happened before, and it's causing confusion and consternation among our customers.

Has anyone else encountered this? Does anyone understand it?

I am trying to add a panelist to a webinar and their email ends in .us. Zoom won't let me add them - it gives me a message that the email is not valid, except it is. The panelist does not want me to send it to their personal email. What can I do to add this panelist with their work email?