Video quality of embedded Zoom webinars in SplashThat

[KB1011]

Good afternoon! My question is about video quality in Splash's embedded media player. My company is in the process of switching streaming platforms and I've started testing Zoom webinars embedded in Splash's website. When I look at the video in Splash, it looks way softer/blurrier than in the zoom desktop client. I reached out to Splash, and they said "The features of the Zoom embed and native app are not 1:1. For example, Zoom's embed has a limitation of a 360p video resolution. As Zoom continues to update their SDK -- check out Zoom's public change log  -- Splash will make updates that will automatically reflect on your Virtual Event Page."

My question is, is there anything we can do on the Zoom side to make this video quality any better in Splash? Are there any specific settings we can change in the Zoom admin portal, or any guidelines for streaming from our event space and streaming computer? We are using Zoom Pro accounts as opposed to Business accounts and our streaming software is vMix in case that helps. 

Thank you very much in advance, I love this forum!

[DeniseLahat]

All PRO accounts can ask Zoom to have 720p enabled.  To enable 1080p you can purchase a Zoom Sessions PPA license for $100.  Make sure you connect vMix via NDI and ensure your NDI is set up 1080p.