When I try to join a meeting using the Windows desktop app, I get the following message:

"Your app version needs to be 5.13.5 or higher to sign in.  Please contact your IT team to update your app."

This just happened today, all of a sudden.  It was fine for a long time before today.  I cannot login to the app to check for updates, etc.  What can I do to fix this?

Hi  there,

I have lined up speakers set up on Zoom Event. I need them to access their online bio and edit ahead of our upcoming virtual conference. It appears only those with a Zoom account are able to sing in and do this, while those without cant. Is there a way none zoom account users set up as speakers for an event can sign in.  I noticed normal attendees have the option of signing in with a zoom account or a registration link. 

How can I offer my webinars free ($0) for students and $25 for the general public?  Can only seem to set one price via PayPal and it appears that if the PayPal Option is enabled then the backdoor method of registering students as attendees by importing a .csv file will automatically be disabled.

Hey there,

We've done the ZoomSDK integration onto our site. I'm trying to host multiple sales pitches simultaneously. 

We have a Pro Account with multiple licenses on it. In a normal Zoom environment each of those licenses are able to host a meeting, simultaneously. Is this the same with the SDK? Is the SDK-key associated to the mother account or each license requires a different SDK-Key?

Thank you

We are on Events, hosting a webinar series with multiple sessions. I know somewhere there is a function allowing you to send a direct notification to registrants - not the canned notifications, but a one time message. I know I have seen it somewhere, but now can't find it anywhere. Anyone?

Having challenges with assigning hosts other than myself for webinars - challenges that I don't have when I have been made host on others' Zoom webinar accounts.  

I am default host for my account when scheduling the webinar. During setup I try to add an other email to assign as co-host/host and get this error:

Unable to assign ("email address") as an alternative host because the user cannot be selected at this time

Clarification #1: The email I am trying to add is not affiliated with my Zoom account, but I don't think that should matter?  

Since I couldn't assign an alternative host at setup, I logged into the live webinar and made her a host at the beginning.  After I dropped off, she was then trying to make a panelist co-host during the live webinar and it would not let her do so - even though this is something I have been able to do as host myself on another Zoom webinar account just last week.  Clarification question #2:  Why would she not be able to make someone else co-host if I have successfully assigned her hosting privileges?  Again, only just last week I was on someone else's Zoom webinar account and was made host during the webinar. I had no issue myself then making a panelist co-host during the call.  Not sure under which circumstances this would not work since that is what my colleague experienced yesterday per above.

I was running a webinar last night and could not get the speaker video to appear. I have only run about six or eight webinars, but never had this issue before.  It's been about eight months since my last webinar. I am not sure if something has changed with Zoom or if there is potentially a change in my corporate security setting that may have caused this. Advice is highly appreciated.