Hi! I lead a class in English with a translator, who translates into Ukrainian Live after me (not simultaneously). Up to that moment, both of our voices are well heard by participants. At one point, we need to play a soundtrack. To do it, I share the sound on Zoom: Share screen - Advanced - Computer Audio (Mono or Stereo). At this point, the issue with the sound appears. I need to talk while the music is playing to give instructions and the translator needs to translate what I say when I finish talking. If I am sharing the sound and talking, there are no issues with the music or my voice, but when the translator starts to talk, the music is cut and deformed. The same happens if we reverse the person who shares the music: If my translator is sharing the sound and talking, there are no issues with the music or her voice, but when I start to talk, the music is cut and deformed. I can't lead the session if I try to mute myself when my translator is talking and vice versa, it disturbs the whole flow of the session. We have tried to make a third person who is muted all the time to share the sound but the same happens: my voice or my translator voice is still cutting the music. 

Is there a way to solve this issue please?

Thank you for any suggestions!

I recorded a webinar and it was saved to my local computer, not the cloud as I did not realize I had to indicate the location. I would like to share a link for it. Is it possible for Zoom to provide a link? Can I upload it to the cloud and then get a link?  Thanks. 

Our team is new to Zoom Sessions and we are trying to figure out if we can remove two-factor authentication for attendees who register with their email (not their Zoom account). Zoom Support will not give me a yes/no answer, instead keeps saying that it's possible, but then gives me incorrect instructions that do not apply for Zoom Events/Zoom Sessions.

Does anyone know if this is even an option? Reading through this article it seems that the default is two-factor authentication with a code sent to the attendee's email, this article does not discuss how to turn off two-factor authentication. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058219

Thank you!

I currently have 1 Webinar License in my Zoom Pro account.  When I go to add increase the Webinar license to "2" it will not let me increase it.  The Plus sign does not activate the number to go up.  I cannot purchase another license. Anyone know of a fix for this?  See screenshot of the page I am having issues with.  

One of our webinar attendance reports is missing the country values for people that did not attend.

We required the country on the registration, but can only see it in the report for people that attended. If they did not attend, we don't have the country in the report. I search for this but could not find anyone with exactly the same problem, so I though asking here may help.

Thank you,

Rafael

We've run a few Events now and we've encountered the following issue with our survey responses:

Responses to event surveys & polls are not being displayed in the Surveys & Polls dashboard (under Event Analytics). We're able to pull a custom report or just download the table data where it does show that there actually were responses to a particular survey.

Could this be a product issue that needs to be addressed?

Thank you for the help with this concern,

Manuel