My CC is used for incoming and outgoing calls as well as a call center entry point to get ahold of my agents. 
I also use Zoom phone for another tier of agents who perform similar duties and contact the same clients. 

When my agents call from Zoom Phone, the outbound caller ID is set to the main company number. 

Is there a way to set the exit point for contact center outgoing calls to match that same company number so that our clients see a consistent number across both platforms? 

In CC Management > Phone numbers I cannot include the main company number as it's assigned. 

Is it possible to add a note to a NOT READY code?   

Use Case:  Agent needs to go into a not ready to handle an in person customer.  Is it possible that they could add a note to their not ready state with context of the interaction with the in person customer?

Hi I'm running the latest version of Zoom.

When I first logged in, the Contact centre button was visable and then I clicked on whiteboard icon. As soon as I did that the contact centre icon disappears and there is no way to get it back. I have logged out and in and even uninstall and reinstall the app without any luck.

Is anyone else experiencing this issue? 

Ignore, this seems to be an license issue.

Initially, when the browser prompts for microphone and camera permissions, and I grant them, the zcc web SDK used to remember these preferences. In subsequent sessions, the camera and microphone would automatically turn on without additional actions needed.

However, for the past few days, even after granting permissions in the browser:

1. The camera and microphone default to off for every session.
2. I have to manually enable them each time I start a new session.
3. This behavior persists across sessions, despite the browser already having permissions saved and marked as "Allowed.",  How can I configure the SDK to remember the user's camera and microphone preferences across sessions?

I have a queue that I am building a flow for. The queue has five skills associated with it. I created an agent routing profile for it and I created a skill category and added the five skills.

When building out the flow, I am using the CollectInput widget to act as a menu selection. It has five exits  that are set to map to each skill in the queue. What do I do after this? How do I ensure that the calls are routing to each skill correctly? Do I add a Route to widget and set it to Route to Queue and then set the queue I am using? Or do I have to create a queue for each skill (this would be overkill as the platform I am coming from allows for skill based routing). 

I am learning ZCC and for the most part it seems straight forward. Any assistance that I could get would be most helpful.

Thank you!

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