About TCS-DIR-CCaaS

TCS-DIR-CCaaS · 2024-12-02 07:52 AM

Is it possible to add a note to a NOT READY code? Use Case: Agent needs to go into a not ready to handle an in person customer. Is it possible that they could add a note to their not ready state with context of the interaction with the in person cust...

TCS-DIR-CCaaS · 2024-12-02 08:44 AM

To add to Arps comment (btw, he is a rockstar). I have written several different channel flows (voice, chat, sms) that allow for:1) customer greeting create as well as enabling or disabling it, and2) the ability to shut down/re-open contact center qu...

TCS-DIR-CCaaS · 2024-12-02 08:39 AM

All calls? If there a several calls going at once how would they do this? From a training perspective, I advise our customers that it is easier for a the person doing the training - start a meeting, share their screen with the person being training, ...

TCS-DIR-CCaaS · 2024-12-02 08:36 AM

When you share your screen, be sure to enable "share sound" (right side column). This will enable the ability for meeting viewers to hear the call as it is being received or made.

TCS-DIR-CCaaS · 2024-12-02 08:28 AM

In Contact Center Management > Queues > Select your desired queue.In the queue settings > general > outbound settings > outbound calls (enable blue toggle, far right). Once enabled, "Queue Caller ID Number" will be available, you can click "assign nu...

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NOT READY code - add a note

Re: Emergency Mode or Similar Approach

Re: ZCC Trainer Flow

Re: remote training with ZCC

Re: Set Company Number as CC Entry/Exit Point

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