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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Set Company Number as CC Entry/Exit Point

ZoomAdmin207
Newcomer
Newcomer

‎2024-11-07 12:36 PM

My CC is used for incoming and outgoing calls as well as a call center entry point to get ahold of my agents. 
I also use Zoom phone for another tier of agents who perform similar duties and contact the same clients. 

 

When my agents call from Zoom Phone, the outbound caller ID is set to the main company number. 

 

Is there a way to set the exit point for contact center outgoing calls to match that same company number so that our clients see a consistent number across both platforms? 

 

In CC Management > Phone numbers I cannot include the main company number as it's assigned. 

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TCS-DIR-CCaaS
Newcomer
Newcomer

‎2024-12-02 08:28 AM

In Contact Center Management > Queues > Select your desired queue.

In the queue settings > general > outbound settings > outbound calls (enable blue toggle, far right).   

Once enabled, "Queue Caller ID Number" will be available, you can click "assign number" and then select your desired number.

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