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Contact center web sdk camera and microphone permission

boujmil
Newcomer
Newcomer

‎2024-11-18 10:57 PM

Initially, when the browser prompts for microphone and camera permissions, and I grant them, the zcc web SDK used to remember these preferences. In subsequent sessions, the camera and microphone would automatically turn on without additional actions needed.

However, for the past few days, even after granting permissions in the browser:

  1. The camera and microphone default to off for every session.
  2. I have to manually enable them each time I start a new session.
  3. This behavior persists across sessions, despite the browser already having permissions saved and marked as "Allowed.",  How can I configure the SDK to remember the user's camera and microphone preferences across sessions?
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