For the first time, I chose to allow the AI companion to join the meeting. I am both the admin of the account and the host/organizer of the meeting. The plan is Workplace Pro.

Following the meeting, on the main dashboard, I pulled down the AI Companion option to choose 'Summarize this Meeting'. I received this message: Sorry, I cannot answer your question because you don't have the permission to access the meeting transcript.

My settings seem to be correct, so I'm not sure what I need to do to get meeting summaries in the future. Any help appreciated.

Thanks!

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September 30th: AI Companion worked with no issues all month.
October 1st: it stopped working completely.

It shows as “on,” I’m on a paid plan, and everything looks correct — but it’s not triggering summaries at all. I’ve already lost 4 meeting summaries.

Is anyone else experiencing this?

Why is Zoom AI so bad? - Are the developers just useless and not up to the standard of literally all other AIs. 

I just had a meeting and all I wanted was a more detailed summary of points and takeaways extrapolated from the transcript. 

If I had a transcript, I'd run it through ChatGPT, but I can't do that, because Zoom can't do that either. 

I feel like Zoom is just complacently hoping that people don't go elsewhere and use a platform that actually works, and continue using their junky platform. 

So, real question... Why is the AI companion so ridiculously terrible and has almost no real functionality or understanding for tasks? 

Somehow, the title to my Meeting Summaries was edited for a specific matter related to a specific client.  Now, all of my Meeting Summaries start with the specialized title that was only intended for this one particular client.  I want to change it back to the default setting or something more generic.  Help please.

I have AI Companion up and running on another account so I know I know how to make it work. 

On one particular account no matter what I do I keep getting the following error message: One or more AI Companion features are disabled in your settings.

EXCEPT ITS NOT DISABLED

Anyone else have this issue or know of a solution?

Thank you!