Zoom AI Companion
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What is Zoom AI Companion?

Zoom AI Companion is an AI assistant that works across the Zoom platform, facilitating higher individual productivity and better team collaboration. Explore the Zoom Community's Recent Activity below to join the AI Companion conversation and connect with other members. If you're still looking for support, browse our Zoom AI Companion support articles or start a new discussion below!

Recent Activity

naming meeting summaries

I'd like the ability to rename meeting summary titles...like on the recordings.  Why can't I do that?

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Flashing AI Companion icon

The AI Companion icon constantly flashes if someone is using it, but the flashing is distracting. Is there a way to have it stop flashing or to remove it from the title bar?

 

Thanks.

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AI Companion is sending out great summaries, but not in English

When I meet in my personal room, I get a Wonderful AI summary sent to myself and participants, in English. But I just received the AI summary sent for a scheduled meeting, and it was in Chinese. I don't read Chinese. Clearly, I have not changed any s... Show more

When I meet in my personal room, I get a Wonderful AI summary sent to myself and participants, in English. But I just received the AI summary sent for a scheduled meeting, and it was in Chinese. I don't read Chinese. Clearly, I have not changed any settings -- all I did was schedule a meeting for one week in the future.

 

Any thoughts as to why the summary would come back in anything other than the language I specify I use?

 

Thanks


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AI Summary Quality Decline

Several coworkers have noticed that the quality of AI-generated meeting summaries has degraded, leading them to disable the feature. Summaries with wild hallucinations that include names of participants that didn’t attend or were never discussed and ... Show more

Several coworkers have noticed that the quality of AI-generated meeting summaries has degraded, leading them to disable the feature.  Summaries with wild hallucinations that include names of participants that didn’t attend or were never discussed and subject summaries that were completely incorrect.  Confidence in the feature has significantly eroded compared to a few months ago.  


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January's Must-Attend Zoom Digital Customer Success Events!

Happy New Year!  We’re kicking off 2025 with these key sessions designed to elevate your skills and keep you ahead of the curve. Don’t miss out on these valuable opportunities—register now and get ready to start the year strong. See you there! Janua... Show more

Happy New Year! 🎉 We’re kicking off 2025 with these key sessions designed to elevate your skills and keep you ahead of the curve. Don’t miss out on these valuable opportunities—register now and get ready to start the year strong. See you there!

 

January 9 - What's New at Zoom - Nov/Dec 2024 - Register Here

Stay ahead in the fast-paced world of digital communication! Join us to explore the latest features, updates, and innovations Zoom has to offer. Whether you're a Zoom pro or just starting out, our expert hosts will walk you through new tools, from enhanced collaboration features to cutting-edge security enhancements. Get insights to optimize your Zoom usage, boost productivity, ask questions, share feedback, and connect with fellow Zoom enthusiasts.

 

 

January 15 - Zoom Workplace Open Office - Register Here

An engaging and interactive event designed to showcase how Zoom’s tools can transform your workplace into a seamless and productive environment. This event is packed with insights, new features, and pro tips to help you and your team maximize the value of Zoom’s comprehensive workplace solutions

 

Product Sessions: Meetings, Phone, Communication (Team Chat/Mail & Calendar/Scheduler), Productivity (Clips/Whiteboard/Surveys/Notes/Docs), and Spaces (Rooms/Digital Signage/Workspace Reservation/Visitor Management).

 

 

January 22 - Zoom AI Companion Open Office - Register Here

This event is designed to demonstrate how AI is transforming collaboration and productivity across the Zoom platform. Dive into the latest innovations, gain practical insights, and explore new features that empower your team to work smarter, not harder.

 

Product Sessions: AI Companion 2.0 & Team Chat, AI Companion in Meetings, AI Companion in Phone and AI Companion in Whiteboard/Docs/Email.

 

 

January 30 - Business Services Open Office - Register Here

This event highlights how Zoom’s business tools can elevate your organizational operations and enhance customer engagement. Learn valuable insights, discover the latest features, and get best practices to help you and your team harness the full potential of Zoom’s business services.

 

Product Sessions: Contact Center/Virtual Agent, Events/Webinar/Sessions, Revenue Accelerator, Workforce Management/Quality Management

 

 

Interested in other webinars, live product trainings or on demand content? Visit the Digital Customer Success Hub to learn more.

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How to disable Read.AI for good?

Hi, Does anyone do how to disable/ delete Read.AI for good, so that it doesn't even pop up in the meeting room? We tried disabling the AI feature in the admin and licensed accounts, but some of our users still report having it appear in the Zoom. We ... Show more

Hi, 

 

Does anyone do how to disable/ delete Read.AI for good, so that it doesn't even pop up in the meeting room? We tried disabling the AI feature in the admin and licensed accounts, but some of our users still report having it appear in the Zoom. We could disable it in the Zoom call, but we want to just rid of it for good.

 

Thanks, 

 

Becky

 


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Preventing attendees from using AI Companion

I am the host of multiple zoom meetings for a group that does not want the AI companion feature available to attendees. I have disabled the AI companion in my settings but we have at least one attendee per call that is signed in as Firefly AI notetak... Show more

I am the host of multiple zoom meetings for a group that does not want the AI companion feature available to attendees. I have disabled the AI companion in my settings but we have at least one attendee per call that is signed in as Firefly AI notetaker or similar. Sometimes but not always, I receive an alert and can disable the note taking. Today was an instance where I was not able to disable the note taking by the attendee. Is there a way to block or prevent attendees of the call from using AI Companion for note taking? This is a group that is sensitive to privacy and security so this feature is raising a lot of concern.


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Zoom AI Companion - Third-Party Providers?

Hey Zoom Community! I'm really impressed with the new Zoom AI Companion and all its cool features. It's like having a super-smart assistant right there in my meetings! But I'm curious about the tech behind it all. Specifically, I'm interested in the... Show more

Hey Zoom Community! 👋

I'm really impressed with the new Zoom AI Companion and all its cool features. It's like having a super-smart assistant right there in my meetings! But I'm curious about the tech behind it all. Specifically, I'm interested in the federated AI model aspects.

🤔 Does anyone know which third-party providers are involved in making these AI features work?

I'm particularly interested in things like:

  • Meeting summaries: How does it condense hours of discussion into concise notes?
  • Chat analysis: Is it analyzing sentiment and key themes?
  • Content generation: How does it come up with those creative suggestions?

It would be awesome to get some insights from Zoom or other knowledgeable folks in the community.

Here are some of my questions:

  • What exactly are the benefits of using a federated AI model for these features?
  • How does Zoom ensure our data privacy when working with third-party AI providers?
  • Are there any limitations to this approach that we should be aware of?

Let's get this conversation going! I'm eager to learn more about the brains behind Zoom AI Companion.


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Otter AI starts recording my calls: I have never authorised it & my Account settings say disabled

I'm a coach and have always refused to accept Otter AI for confidentiality and trust reasons. It is a business risk. Today Otter AI has started recording all my calls automatically. I've never authorised it. I logged on to my Account settings and dou... Show more

I'm a coach and have always refused to accept Otter AI for confidentiality and trust reasons. It is a business risk. 

 

Today Otter AI has started recording all my calls automatically. I've never authorised it. I logged on to my Account settings and double-checked - it is all disabled. 

 

Why is this happening and how can I change the default to get rid of Otter AI? 

 

It might be useful to have it for non-coaching calls but I want to be able to OPT IN.

I do not want to have to spend hours trying to work out how to OPT OUT!

 


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