Zoom AI Companion
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What is Zoom AI Companion?

Zoom AI Companion is an AI assistant that works across the Zoom platform, facilitating higher individual productivity and better team collaboration. Explore the Zoom Community's Recent Activity below to join the AI Companion conversation and connect with other members. If you're still looking for support, browse our Zoom AI Companion support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Settings: AI Companion

I want to turn on meeting summaries but the option says the item is locked by the admin.  I AM the admin.

 

How do I get out of this Catch 22 please?

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Resolved! Unable to Enable AI Companion Features

I have a Zoom One Pro account with me being the only user. I tried to enable the features under Settings > AI Companion. They are all greyed out. It says, "Locked by Admin". Why can't I turn them on as I'm the account owner? Thanks,Ed Show more

I have a Zoom One Pro account with me being the only user. I tried to enable the features under Settings > AI Companion. They are all greyed out. It says, "Locked by Admin". Why can't I turn them on as I'm the account owner?

 

Thanks,

Ed


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zoom AI companion

I just recorded a zoom with the AI featured turned on, however I didn't receive and email with the feedback. I don't think the zoom call uploaded to the AI section. Is there any way to re-upload my zoom call to AI and receive the feedback ?

Warning - Latest Zoom update won't work on older Macs

The latest Zoom update announced today with AI is for "silicon" Macs. Older Macs won't accept it. I did the download and install and it replaced my previous version of Zoom.... when I went to open it I received a message that it won't work on my 2019... Show more

The latest Zoom update announced today with AI is for "silicon" Macs.  Older Macs won't accept it. I did the download and install and it replaced my previous version of Zoom.... when I went to open it I received a message that it won't work on my 2019 Powerbook Pro (it is not a "silicon" Mac).  Fortunately I had the previous version of Zoom on a backup and could re-install it.  There is nothing in the email from Zoom warning users about this.  A problem!


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Resolved! AI Summary

Can an AI Summary be created for Webinars?

 

Thanks

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Resolved! AI Companion Questions - "audio transcripts for non-recorded meetings"?

" Audio transcripts for non-recorded meetings are stored temporarily in order for Zoom to provide the service and support to customers." Can we ask Zoom the following: 1. What does Zoom mean by "audio transcripts for non-recorded meetings"? In other ... Show more
" Audio transcripts for non-recorded meetings are stored temporarily in order for Zoom to provide the service and support to customers." 
 
Can we ask Zoom the following: 
 
1. What does Zoom mean by "audio transcripts for non-recorded meetings"?  In other words, what is Zoom capturing and storing when the Meeting Summary tool is enabled but the Zoom call is not "recorded."  Is it an audio file?  Video files? Chats, screen shares?  
 
2. Do we have the ability to customize the "Meeting Summary has been enabled" notification pictured in the email below? - in which case, we would likely want to let users know the extent to which aspects of the meeting will be recorded and stored.    
 
3. How long does Zoom save this content, where, and who has access to it?

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Resolved! Zoom Admin - Visibility into Meeting Summaries?

As a Zoom Admin - I can't find anywhere that gives me access or visibility into other users AI Generated Meeting Summaries. This is probably by design, but I need to see if I can access a summary for a past meeting hosted by one of our employees for ... Show more

As a Zoom Admin - I can't find anywhere that gives me access or visibility into other users AI Generated Meeting Summaries. This is probably by design, but I need to see if I can access a summary for a past meeting hosted by one of our employees for a HR issue. 

 

Is this possible?


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AI & Recording stopped during meeting

Hi. I have set up AI automatically on every meeting and choose which meetings to record. On Friday evening and Sunday morning (UK times) I had two 2 hour long meetings scheduled with auto recording in the cloud. One of the attendees logged in with AI... Show more

Hi. I have set up AI automatically on every meeting and choose which meetings to record. On Friday evening and Sunday morning (UK times) I had two 2 hour long meetings scheduled with auto recording in the cloud. One of the attendees logged in with AI generator (not sure what version) which caused my auto recording and auto AI to fail. I have only received the first 10-15 mins of the meeting until this person logged on. Does anyone know why this happened and what I can do in future to stop this happening?


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AI Summary Disabled for Some Reason

I want to use AI Companion but it's greyed out.  I see a message saying it's locked by admin.  I'm the only one who uses this account.  

 

Can anyone help me figure out how to start using and get this unlocked?  

 

Thanks.

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Resolved! How to send Zoom meeting summaries to Salesforce?

The Zoom auto-summaries are already really good. I'd like to send these to Salesforce. Seems like it should be possible because Zoom has the @domain.com from the emails and so it could match that to the domain on the account in our Salesforce and add... Show more

The Zoom auto-summaries are already really good. I'd like to send these to Salesforce. 

 

Seems like it should be possible because Zoom has the @domain.com from the emails and so it could match that to the domain on the account in our Salesforce and add a note there. Even better would be to search for an open opportunity on the account and make a note there  if there is indeed an open opp. 

 

Has anyone done this that could provide some guidance on the best way to go about it? 


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