I was so excited to try this, then so incredibly disappointed at the performance of it. It is WILDLY inaccurate. Like, not even close to the reality of what was said. Without any ability to train this AI, how will it ever get better? I always click on the thumbs down icon in the meeting summary emails to try to communicate to Zoom how bad they are, but it feels fruitless. What is Zoom doing to try to make this feature actually usable?

Hello!  

I'm learning about how to create transcriptions from my client meetings.  I'm excited to use this feature, but in the first meeting I tried it out on, the speaker's weren't correct.  The meeting was named for me and one of the clients, but there were two clients at the meeting.  Whenever either of the client's spoke, the transcription labeled the speaker as the name from the title of the meeting.  
I'm not worried about making changes for that meeting, but for future meetings, how do I set up the correct speakers so that the transcription is matching the text to the person speaking?  

Thanks!  

I am an admin for organization account. I have been given permissions almost to Owner status. I have enabled Smart Recording and Meeting Coach for all our users.

I'm trying to look at the meeting coach metrics for a webinar hosted yesterday, however the metrics are blurred. The text, "Only participants who had a speech in this meeting and the admin can view the meeting coach metrics," appears. As an admin I should be able to see the metrics. I have also logged into the host account and see the same message. 

Any idea why I can't see the metrics? Is Meeting Coach supported for webinars?