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Phone calls from one customer are automatically rolling through our queues

Jordan26
Newcomer
Newcomer

‎2023-09-12 06:11 AM

Two different users have called us from the same company and each time it rolls through our queues (without ringing) to our answering service. There are no records of their calls in the call logs. We have confirmed that they are calling the correct numbers and we have tested the queue as well and it rings fine. Thanks!

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