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Phone set up

I just upgraded to zoom pro united and established ability to use zoom phone to make private calls. However, zoom was only able to give me a new number. I spoke with the phone team at zoom and they told me I would need to go to verizon. Verizon told ...

Everything appears down. Inbound, outbound, auto-attends and an error about concurrent calls

HelpWe can't make outbound calls this morning, internally or externally - and external calls can't reach the auto-attend.Desktop, mobile and Poly deskphones all affected. We're getting ewrrors on outbound calls that users have reached a maximum numbe...

Meeting participants did not receive a confirmation mail upon registration

Hi all, My meeting has a registration link which when clicked on says ‘Meeting Registration Approved’, but it doesn’t send a confirmation mail or shows them as registered participants. Please help.

Resolved! Phone Conference call connection to Zoom web meeting

I want to connect a party who has no internet, to a zoom webinar, by telephone. I realise I call the Zoom telephone number, enter ID and password etc. then place the call on hold and add the call to my third party. That works fine, however I want the...

Inbound Zoom calss go straight to voicemail

Hello: On both my iPhone and my Mac, incoming Zoom calls do not ring and instead go directly to voicemail. This just started about a month ago. I do not think anything has changed except for Zoom upgrades. Any thoughts from the group? Thank you.

Does my receptionist need a desk phone?

I am wondering if I need to purchase a desk phone for my receptionist? Or can she just use her computer to transfer and track calls?

Resolved! View Call Quality

I am in the proces of moving our phone system to Zoom Phone but I am unable to find where to view the call quality. All i can see from my search online is to view it from the dashboard but this is not enabled for my account as we are not using paid Z...

Resolved! Selecting different voicemail greetings for lunch and out of hrs

Hi experts! I've got zoom phone call queue set up so we can see which of our business phone nos (different business departments) are being called INTO (auto reception does not allow that function). We close 12.30pm to 1pm and I realise that zoom phon...

Setting voicemail audio to cover different scenarios eg lunch or holiday or office closed

Hi experts! I've got zoom phone call queue set up so we can see which of our business phone nos (different business departments) are being called INTO (auto reception does not allow that function). We close 12.30pm to 1pm and I realise that zoom phon...

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Phone set up

Everything appears down. Inbound, outbound, auto-attends and an error about concurrent calls

Meeting participants did not receive a confirmation mail upon registration

Resolved! Phone Conference call connection to Zoom web meeting

Inbound Zoom calss go straight to voicemail

Does my receptionist need a desk phone?

Resolved! View Call Quality

Resolved! Selecting different voicemail greetings for lunch and out of hrs

Setting voicemail audio to cover different scenarios eg lunch or holiday or office closed

Resolved! Setting voicemail audio

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Business Services

Introducing Zoom Workplace

Discover the latest innovations at Zoom!

What is the Zoom Phone System?

Phone set up

Everything appears down. Inbound, outbound, auto-attends and an error about concurrent calls

Meeting participants did not receive a confirmation mail upon registration

Resolved! Phone Conference call connection to Zoom web meeting

Inbound Zoom calss go straight to voicemail

Does my receptionist need a desk phone?

Resolved! View Call Quality

Resolved! Selecting different voicemail greetings for lunch and out of hrs

Setting voicemail audio to cover different scenarios eg lunch or holiday or office closed

Resolved! Setting voicemail audio

Community Champion Program