Contact Center
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What is Contact Center?

Zoom Contact Center and Virtual Agent is a product offering that brings omnichannel functionalities, like voice, video, and AI chatbot, to the consumer experience. Explore the Zoom Community's Recent Activity below to join the Contact Center conversation and connect with other members. If you're still looking for support, browse our Zoom Contact Center support articles or start a new discussion below!

Recent Activity

Contact center no creating tickets in Zendesk

Contact center is not creating tickets in Zendesk if a customer leaves a voicemail. Our agents have to manually create tickets after answering a call. We had this option in dialpad, grasshopper, and ring central. Is this not an available option in Zo...

scott8 by Listener
  • 2 replies

Zoom log integration with New relic

Hi All, I am looking for a way to integrate zoom application logs with New relic. I need to send all zoom application logs to New relic application for audit purposeHas anyone done it before or is there a way to do it? i tried to check the documentat...

Routing to Queue help

Hello Community . I'm am a total novice on this. Here is my issue . I am trying to set up a flow . the flow does a business hours check and then either routes to a call queue or plays a message that we are closed. I believe it getting to the queue bu...

Smilch by Listener
  • 1 replies


Hola, no puedo acceder al correo que uso para iniciar sesion, y no puedo cambiar ese correo, porque envian un codigo de confirmación al que no puedo abrir.Se puede hacer algo?Gracias

Cloud Contacts on MacOS Zoom App

1. I have nearly 10k contacts that are synched to my Zoom app on MacOS.2. They are not synched to Personal Contact on the Zoom portal3. They do not appear on my iPhone Zoom app I want to download these contacts but there does not seem to be any means...

bobayan by Listener
  • 0 replies

LCD - small text

I have a Zoom F3 (V2.00) and, as a new owner, have difficulty reading the small text. Is it possible, after pressing the magnify button, to have a larger text, in the opposite screen area, showing the magnification factor ?For example, press Input 1 ...

Call Center Logic question

I have a call queue that after 2 minutes on hold offers the caller option for call back.In this same queue I have an overflow that after 10 minutes on hold force rolls to a backup call center. The backup call center is outsourced. What would happen i...