About MartinaJBoyle

MartinaJBoyle · 2024-03-18 11:43 AM

Hello, I want to be able to report on how many calls were offered (once) and answered, and how many were long abandoned. I use the above mentioned report and would expect that the difference between those offered and handled would be the abandoned lo...

MartinaJBoyle · 2023-12-13 11:59 AM

Issue is a consumer is ringing, it is presented to an agent but it does not ring for him so he cannot answer it, the user hung on for 4 minutes and the call wasn't presented to anyone else. However we have it set that it should ring for 10 seconds, i...

MartinaJBoyle · 2023-02-20 09:43 AM

How can analysts see who the abandoned caller is? If they hang up before the request call back we want to proactively call them back anyway so the agents need this view.

MartinaJBoyle · 2024-05-10 04:56 PM

Heydid you find a solution? I get this when making a call to our contact center

MartinaJBoyle · 2023-04-26 07:54 AM

I had to give agents enhanced supervisor access rights in order to see the Queue Detail Reports

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

User Statistics

User Activity

Voice Queue Summary Report Uncertainity

Consumer Call not ringing with agent but appearing answered

Abandoned Calls Details

Re: Call failed (code:4202701)

Re: Abandoned Calls Details

Workplace

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

Business Services

Customer Care

Sales

Marketing

Developer Tools

Enterprise

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