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Configuring Date/Time Ranges for Automated Reports in Subscription Center

Hello! I am currently working on configuring daily automated report emails in the Subscription Center. After multiple types of test reports, it seems that I am unable to select which date/time range the data should be pulled from and am only able to ...

Zoom Contact Center Call Flow Design

I am trying to configure the interruptible message within a call flow: Example"We apologize for the delay, Press 1 to leave a voicemail or press 2 to continue to hold for the next available representative."

International Contact Center

I am trying hard to understand what is available internationally for Zoom Contact Center. This blog post https://blog.zoom.us/introducing-zoom-contact-center/ states CC is now available in the UK/IRL and AUS and NZ in addition to the US/CA. Then this...

How to play variable wave file in Flow Editor?

I want to play dynamic information in Flow Editor (not using TTS).For example, I need to play "Your ticket number is 1234567890". I will pre-recorded the digit prompts. Then, I want to use Flow Editor programming to play the digit prompt according to...

Can I answer contact center queue calls with my smartphone, not just my desktop?

We currently switched to Zoom Contact Center. I used to be able to get queue calls on both my desktop and my android phone Zoom App. This was very nice, when I couldn't be near my desktop. Is it still possible to be a part of our company queues, but ...

Assigning Task Record Type to Salesforce / Contact Center

Is there a way to assign a specific task record type for use by Zoom Contact Center in Salesforce? Also, can I assign a different task record type for use by different profiles? Thanks,Steve

Adding contacts and accounts for a call

When a call comes in and i have multiple contacts with that number, a search screen pops up showing contacts, cases and other records related to that phone number. Is it possible to select a contact from that search screen to add it to the call engag...

Using Zoom Contact Center in Salesforce to generate cases from calls

I am new to the Salesforce Zoom integration.Everything is installed and configured but using the Zoom Contact Center (ZCC) is a bit of a challenge.When I make outbound calls from ZCC, if I use engagement to set the contact and account and enter a com...

Problem in integrating zomm sdk to my application

I am using Zoom sample web sdk which contains modules and files but i am not able to include those files in my vue js project as it contains various script links

Play digits back to customer

Hi,in Zoom contact center flow editor, how do you play digits back? For instance, you use the collectInput widget to collect digits from customer, store digits in a variable, then you want to play the digits back to customer.

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Configuring Date/Time Ranges for Automated Reports in Subscription Center

Zoom Contact Center Call Flow Design

International Contact Center

How to play variable wave file in Flow Editor?

Can I answer contact center queue calls with my smartphone, not just my desktop?

Assigning Task Record Type to Salesforce / Contact Center

Adding contacts and accounts for a call

Using Zoom Contact Center in Salesforce to generate cases from calls

Problem in integrating zomm sdk to my application

Play digits back to customer

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