cancel
Showing results for 
Search instead for 
Did you mean: 

No Internal Agent Voice Call Option

sdudley
Listener

There seems to be no way in Zoom Contact Center for one agent to voice call another agent in ZCC. We have employees physically located in different areas. This was a feature in Five9 that I assumed was standard across the platforms but it seems not.

1 REPLY 1

Budak3437
Listener | Zoom Partner
Listener | Zoom Partner

Hello,

this feature is also available in ZCC. Can you check the preference or queue settings?

When I open the PC, I will find it and share it with you.

B.R