No Internal Agent Voice Call Option

[sdudley]

There seems to be no way in Zoom Contact Center for one agent to voice call another agent in ZCC. We have employees physically located in different areas. This was a feature in Five9 that I assumed was standard across the platforms but it seems not.

[Budak3437]

Hello,

this feature is also available in ZCC. Can you check the preference or queue settings?

When I open the PC, I will find it and share it with you.

B.R