About jimmyatlantic

jimmyatlantic · 2025-02-05 09:30 AM

Per this article on Contact Center storage - https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057885, it states that each CC license has a different "Base Storage Capacity depending on the license type." I cannot find these levels i...

jimmyatlantic · 2025-01-31 09:40 AM

Where can I find usage limits for different products? I had never really thought of this with unlimited calling, but have come to learn some products, such as Zoom Virtual Agents, come with limits of interactions or even call minutes under 'fair use'...

jimmyatlantic · 2024-01-12 11:10 AM

I understand there are limits per user per month on Zoom Phone and Zoom Contact Center, based on my invoice having rows for overage costs. I understand where to see the total activity for both of these. What I can't seem to find and neither technical...

jimmyatlantic · 2023-10-11 06:46 PM

I am trying hard to understand what is available internationally for Zoom Contact Center. This blog post https://blog.zoom.us/introducing-zoom-contact-center/ states CC is now available in the UK/IRL and AUS and NZ in addition to the US/CA. Then this...

jimmyatlantic · 2023-02-21 12:57 AM

I have been trying to find support for Zoom IQ for days. Live Chat doesn't have access to the product and they transfer me to sales and then back again. Kind of a last gasp here. Anyone know where I can get a Zoom IQ Admin User Guide or how to access...

jimmyatlantic · 2025-04-23 11:53 AM

OK. Thanks! I am sure he has an account executive. That's probably what it is, commercial compared to government pricing.

jimmyatlantic · 2025-04-23 11:24 AM

Do you know if this is still the active concurrent pricing? I had a colleague in a government account that said the government contracting price is $138 for Essentials for Concurrent and then also $134 and $189 for Premium and Elite. He said this was...

jimmyatlantic · 2025-01-31 10:07 AM

Would you happen to know what the limits on AI Expert Assist are? I know ZVA is priced by limits but can't seem to understand the capacity on Expert Assist. Thanks!

jimmyatlantic · 2023-06-07 10:23 AM

I am not certain of the answers to your questions here but am interested in it when it comes in. There seems to be opt outs for Compose for Zoom IQ and Meeting Summary with Zoom IQ, but some of that is only optional at the admin level and not the use...

jimmyatlantic · 2023-02-24 07:12 AM

Thank you - Yes, as a small business, I am the IT person, so learning how to get more out of our solutions falls on me. The best analogy I have thought of about the support pages is that it is like all the instructions to build a house and yet in no ...

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Re: Contact Center Concurrent Agent pricing

Re: Contact Center Concurrent Agent pricing

Re: Contact Center Concurrent Agent pricing

Re: Zoom IQ data collection opt-out

Re: Zoom IQ

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