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What is Contact Center?

Zoom Contact Center and Virtual Agent is a product offering that brings omnichannel functionalities, like voice, video, and AI chatbot, to the consumer experience. Explore the Zoom Community's Recent Activity below to join the Contact Center conversation and connect with other members. If you're still looking for support, browse our Zoom Contact Center support articles or start a new discussion below!

Recent Activity

Find Widget Name in API

Anyone know how to find the widget name through the API? If you review an engagements call path, you can see it on each step of the call, but I can't seem to find anywhere to pull it other than the last widget used in the call (which isn't sufficient...

Contact Center and Virtual assistant

Any Financial Institutions using the Contact Center and Virtual assistant Zoom services? Curious on whether it meets compliance requirements and how you are using Chat/Virtual assistant within your environment.

tgubser by Listener
  • 219 Views
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Voice Queue Summary Report Uncertainity

Hello, I want to be able to report on how many calls were offered (once) and answered, and how many were long abandoned. I use the above mentioned report and would expect that the difference between those offered and handled would be the abandoned lo...

contact center API call

i am using a contact center API to list all the voice calls for the particular queue https://api.zoom.us/v2/contact_center/voice_calls?queue_ids=XYXXYZ But i am getting results for all records where queues are null

skumars by Listener
  • 198 Views
  • 0 replies
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End a Callback in a ZCC Queue

We are new to ZCC. Is it possible as a supervisor or admin on the account to end an engagement that's waiting in a ZCC queue? We had a situation where there was a callback waiting in the Q that didn't need to be made, but I couldn't find a way to cle...

Spam

How do I block a phone number as Spam from the Contact Center. I found all the ways to do it through the regular Zoom phone, but not Contact Center.

JC23 by Listener
  • 251 Views
  • 0 replies
  • 0 likes