Zoom Contact Center - Default ClickToCall

[Anthony_Mit]

Hi there, is someone able to assist me in changing the default ClickToCall from Zoom Phone to Zoom Contact Center, please?

Currently, when we click on a number, it opens in Zoom Phone.

We are hoping to change it so that when a number is clicked on, it opens in the Zoom Contact Center.

Any help would be greatly appreciated.

Thanks!

[VasC]

Did you ever find a solution for this

thanks

[Anthony_Mit]

Hey there, We ended up writting the following script

sudo kill "$(pgrep -i zoom.us)"

echo "Kill Zoom process"

/usr/bin/defaults write "/Library/Preferences/us.zoom.config" "ClickToCallDefault" '1'

echo "Set ClickToCall default to Zoom CC"

open /Applications/zoom.us.app

echo "Reopen Zoom app"

exit 0

I hope it helps you!

[VasC]

Thank you so much for your quick reply.

Do you have something that works with windows 11

thank you

[Anthony_Mit]

I don't sorry. Our company is primarily Mac.
I am hoping ChatGPT might be able to assist you coming up with a similar script for Windows?

[amyfeit]

Did you ever find a solution for windows machines?

[Anthony_Mit]

You could try the following PowerShell Script at your own risk.

# Define application details
$progId = "ZoomContactCenter.Tel" # Custom ProgID - make sure this matches Zoom's registration if it exists
$appName = "Zoom Contact Center"
$appPath = "C:\Program Files (x86)\ZoomContactCenter\ZoomContactCenter.exe" # Adjust path if different

# Register the app as a TEL handler in the registry
New-Item -Path "HKCU:\Software\Classes\$progId" -Force
Set-ItemProperty -Path "HKCU:\Software\Classes\$progId" -Name "(Default)" -Value "$appName"
New-Item -Path "HKCU:\Software\Classes\$progId\shell\open\command" -Force
Set-ItemProperty -Path "HKCU:\Software\Classes\$progId\shell\open\command" -Name "(Default)" -Value "`"$appPath`" `"%1`""

# Associate the tel: protocol with this handler
New-Item -Path "HKCU:\Software\Classes\tel" -Force
Set-ItemProperty -Path "HKCU:\Software\Classes\tel" -Name "(Default)" -Value "$progId"

Write-Host "Zoom Contact Center has been set as the handler for tel: links (if supported)."