During our initial Zoom onboarding, we had set up multiple bots, with multiple campaigns, and multiple campaign locations. After operating with ZVA for 6 months, we've decided to streamline and consolidate product bots and campaigns. We have been able to delete the bots no longer in use and the campaigns no longer in use, but cannot delete campaign locations. Out of the 40 campaign locations, we need just under half of them.

As part of our process, we use different campaign engagement windows to notify users of service interruptions, and this change is handled by individuals with less knowledge of ZVA than our day-to-day ZVA admins. Our concern is that during a product incident when a user is under great pressure to quickly adjust all of the bots/campaigns, the user may also inadvertently change the campaign location.

We would like to be able to delete campaign locations to help reduce the potential human errors, but also to reduce the clutter of our ZVA environment.

Hi

This problem is somewhat intermittent but is more often a problem than not.

When using Zoom phone on the desktop app, I can neither hear nor be heard. The desktop app works fine for meetings and using the 'test microphone' and 'test speaker' options works successfully.

I have deleted and reinstalled Zoom. (And rebooted multiple times). 

Using Windows 11.

The Zoom app on my cell phone works fine.

Thanks for your help

Mitch

I need to be able to see the phone number of the person I am talking to. I know that you can click a drop down button to see the number, but if I click into another app, then the phone number goes away. How can I have the phone number permanently showing?

Hi, this post is more for curiosity. I'm wondering if I am in a tiny minority of people who have a large number of "No Fixed Time" meetings. This is because we have many clients with whom we "hop on a call" on short notice, at varying times. This use case seems to be a real second-class citizen, in that,

a. You can't create such meetings from the desktop app

b. The whole page is wasted space for me - see screenshot. I have to scroll down, click the tiny "Recurring meetings" link, and then scroll down through my many meetings to find one (alpha-sorted of that list was restored in - thanks!). Most of the screen is used with the beach umbrella and "no meetings scheduled, enjoy your day". (I don't have any meetings SCHEDULED, but unfortunately in my situation, that isn't automatically a beach day... sigh.)

If this is indeed a low priority use case, that's fine, but I have one small suggestion: at the top of this page can there be a simple one-line quick search box? That way I can quickly "zoom in" (ha) on my desired meeting. I believe that feature would equally benefit those have *scheduled* recurring meetings. Thanks!

We have ATAs by AudioCodes. We have both 1248 and 124 units. We are having issues with DTMF working with the Emergency Blue Lights and our All Campus Alert System. We can connect with each of the units but once connected they do not seem to pass DTMF correctly. Any help would be great. 

I'm experiencing an issue where my Zoom meeting window closes immediately when I start a meeting. Additionally, when I open Zoom settings and navigate to the Audio tab, the settings window also closes automatically. 

My audio is working properly on other platforms such as Discord and WhatsApp calls, so this seems to be an issue specific to Zoom.

Steps to Reproduce:

1. Open Zoom and start a new meeting → The meeting window closes immediately.
2. Open Zoom settings and go to the Audio tab → The settings window closes immediately.

Troubleshooting Steps I've Tried:

• Restarted my computer
• Reinstalled Zoom (latest version)
• Checked for any conflicting applications
• Updated my audio drivers

System Information:

• OS: (Windows 11 Pro,  Build: 26100.3323)
• Zoom Version: (6.3.11 (60501))

Attachment:

https://www.loom.com/share/aad40fb5e4cc40a8b0a46e6e991d4da1

I have a problem that the Zoom suddenly changes to widescreen since the last two weeks.

Several other users, including myself, are experiencing the same issue.

Temporarily, to solve the problem, uncheck the HD option in the video settings to restore the original ratio, but suddenly this happens again.

The same problem has been reported previously.

https://www.reddit.com/r/Zoom/comments/hwgqht/zoom_suddenly_became_widescreen_cant_change_back/

Regarding this issue, I would appreciate it if someone could tell me how to solve it.

Thanks.

I am getting very confused with the various options on how incoming calls can be routed.

We have a Zoom desk phone that is assigned to a user. During office hours, incoming calls go to that user's mobile device, but does not ring the desk phone.

My goal is to have the user be able to answer calls on mobile if they are at an outside meeting, but also have the desk phone ring if there are other staff in the office.

However, I am getting very confused about whether I need to change call handling, set up a common area, create a call queue, etc.

What enhancement would you like implemented? Describe in as much detail as possible, providing specific use cases.
What: 1) Allow non-hosts and non-co-hosts to see each others statuses even when in different breakout rooms.  2) Allow them to see the full participant list.

In a zoom meeting with 20 staff, 10 are in breakout room A and 10 are in breakout room B. 

1. If the participant is not a host or co-host in room A, they cannot see other participants status (be right back, away, muted, screen sharing ...) in room B.

2. No participants can see the full list of attendees which is the second tab in the breakout rooms modal.

Who in your organization will use this functionality?
Who:  All who use Zoom with more than 1 breakout room.

How will they benefit from it?
How:  It let's them know if people are active before they enter the room and possibly interrupt and will also indicate if they are away from keyboard if status is set to "away" and jumping into that room with them will not get their attention.

Why is this request important to you, and how will it achieve your business needs?
Why:  It better enables Zoom to provide remote work coordination that is more similar to an in office experience with conference rooms and offices.

This is the closest setting I can find relating to this issue, but is specifically addressing host/co-host status, not participants.

• Allow host to view activity statuses of participants in breakout rooms (for example: share screen, raise hand reaction). This allows hosts and co-hosts to quickly view participants' audio and video status, if they are sharing their screen, and if they are using the raise hand reaction. This feature requires hosts and participants to have client version 5.10.3 or higher for activity statuses to appear, and does not apply to participants joining on certain devices such as phone, H.323, and SIP.