Users in our system are listed as SSO or both email and SSO, except for one user. Instead of one listing in Users he has 2, one for email and one for SSO. I automate data extraction and reporting, and this user's duplication creation duplicate record when joined with other data sources.

ow can I correct this?

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My clients started having problems / glitches mid last week when trying to complete payment processes when registering for my Zoom webinars. Some people are able to register and pay, but most of the people are having issues. They all get the same error message "There was a problem completing your payment. Please try again later."

I have opened two Zoom Support tickets. I have escalated one ticket to the management. NO one has contacted me for soon 24hrs to give an update. This is very damaging for my small business and frankly, it is very disappointing how Zoom Support is handling the cases. I have been a subscriber to Zoom soon 5 years, do not need to use the Zoom Support very often at all but now that I do, I am not getting the support I need.

I have asked my clients to go through all the known steps from Zoom resolution center. 

Anyone have experienced anything similar this past week? Any ideas how to proceed? Have you had issues with Zoom Support not giving you updates? How have you proceeded? 

Thank you for any advice on how to proceed.

I am having an issue when joining a Zoom meeting with my name not being correct. My daughter used my computer for Zoom meetings for her school and now when I go into a meeting, the name on the screen is my daughter's instead of mine. This happens whenever I am in a browser and click "launch meeting," however, when I click on support, it shows my account and my name.  How can I completely logout of my daughter's account so it doesn't automatically link to hers? This is frustrating that I can't talk to a physical person who works with Zoom to figure this out. 

I am looking to set-up 30 "Broker" meetings.  These Brokers are not related to my company.

• Brokers already have their own Zoom accounts. 
• Each Broker meeting would be reoccurring over 5 days and run 8am-5pm.   
• Each of these Broker meetings would have  Customers join at various times during the day.  
• I would like to give the Customers a single link to join a specific Broker  ( Link for Broker 1, Link for Broker 2, etc.). 
• I would like to schedule these 30 meetings and allow the Brokers to have full access (start meeting without me)

What is the best way to accomplish this?

• Have the Broker assign me scheduling privileges?  How do I manage and review these schedules?
• Create a single account and add licenses for each Broker (the project is temporary and I don't want to hijack their Zoom accounts) That happened to one of my Zoom account (un-linkable).
• Create a single account and add 30 licenses under alias emails, then create the meetings and add the Brokers as co-hosts (would the account with 30 licenses be able to run these 30 meeting simultaneously?)

I have spoken with Zoom help on the phone and not had reassuring answers.  Appreciate any help you can offer!