Nothing has changed. The card is the same and won’t expire for several months. I get one if these emails every 1-2 months for no reason. 

Each time I log in, check the info, find that nothing has changed.
Then I change my password for safety. 
Can someone offer some insight as to why this keeps happening?

Hi,

I have a Workplace Pro account. It says I have access to AI Companion. When I set up a meeting a meeting, I select the meeting summary option under Advanced, I think. However, so far I have not been able to locate the summaries. I also record the videos and can find them. 

Help please!

Zoom will not open on my iMac with Sequoia OS.   I get an error message  "

You can’t open the application “zoom.us” because this application is not supported on this Mac.

I try to open it via Safari and I get distorted audio which seems to interfere with other members of meeting.  

I have tried uninstalling and reinstalling the software but it does not work.

Here is the question I sent to Zoom Support:

I have Zoom sessions, and am planning a one-session event for the end of February. I have the monthly-payment plan (100 attendees max), because my next event won't happen until next November, and I will cancel my Zoom Sessions in March, and reinstate it in October. My February meeting is expected to have about 200 attendees - is it possible to add the "Large Meeting" add-on to "Zoom Sessions" specifically for my Feb event?

Their response did not actually offer a reasonable solution:

"I understand your concerns regarding the upgrade of your Zoom Sessions participants by purchasing the Large Meeting add-on. I'll be glad to assist you with this.

Please be informed the Zoom Events and the Large Meeting add-on are different plans. In order for you to increase your Zoom Sessions' participant capacity, you need to upgrade from Zoom Sessions 100 to Zoom Sessions 500."

I replied with the following:

I do not want to pay $4500 to have 250 people in one session.  This is a one-off session that likely will never happen again.  Typically any of our sessions are for less than 100 people. I do not need an annual subscription.

Is Zoom sessions 500 available on a monthly plan?  Does not seem to be... but can it be for me given my situation? What is the cost to stay on a monthly 100 sessions plan if there are additional people above 100 that join?

I am hoping that a literate human with actual hands-on experience would have a solution for me. I am willing to pay per person for attendees over 100, but no one will tell me how much that costs. I have unsuccessfully attempted to get answers through their chatbot, and then I believe the customer support module was also AI. No one seems to understand my request.  I don't want to switch to "Events" or "Webinars" but maybe I have to?  I like the production value features of sessions... 

Thank you for your advice!

Hello

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060832#h_01G7SS91H498DW8QJDGQSKRR19 says that from the Portal (admin) one can get a report on total space used by Zoom recordings.

I don't see it on mine (from https://us02web.zoom.us/account/report?isPersonal=true#/usageReports while logged on as admin).

thanks!

Gary 

When trying to create a new whiteboard I always get the message that I have reached the limit of editable whiteboards.

A check for existing whiteboards shows that there are no whiteboards in my account.

The message even shows the name of a whiteboard dated in 2023, which I can’t find.

All existing whiteboards should be deleted so that I can start from scratch with 3 new editable whiteboards.

I need the functionality and should be able to use it with my basic account.

Hello,

I interviewed a client on Zoom 3 days ago and activated AI Companion.  I didn't record the meeting.  When I went to my account to access the transcript I realised that I hadn't clicked the button which enables access to transcripts.

Is it still possible to access the transcript of this meeting?  I wanted to use the interview as a case study so am very disappointed I don't have a recording or a transcript.

Thank you.

Kate