I am new to Zoom Contact Center. When I design an IVR Flow and try to send data to a CRM system using the HTTP Call widget, I face an issue.

When I send Digit input collected from the caller, the data is sent successfully. However, when I try to send other values such as Caller ID, Caller Number, or Callee Number, the data is empty and not passed to the CRM.

This usually happens because those call-related values are not automatically available to the HTTP Call widget unless they are explicitly mapped or stored in variables earlier in the flow.

It seems there is no way to stop spammers from just adding you to their webinar. I get added nearly every week to some spammer's zoom meeting trying to sell some product. There is no spam option on the invite or way to report them. There is only a cancel meeting option and contact organizer.  Why doesn't zoom add in a feature to report them or remove the option to just upload a list they purchased of names and emails??

I host Photo Competions for our club and have for a long time.    Just recently we noticed on Zoom that on certain mages that have darker backgrounds that the dark colors can look brighter, muddy or washed out, especially where the tonality changes a little.   We have run several tests on this and it is not an issue in the image and all my setttings appear to be fine.    Anyone else having these issues?   Thanks for any replies in advance.

Hi everyone,

I’m working with Zoom Contact Center and building an IVR flow that sends data to an external CRM using the HTTP Call widget.

Digit input collected from the caller is sent successfully, but I’m having trouble passing caller-related details like caller ID, ANI, or called number. These values either come through empty or are not included in the payload.

I wanted to ask:

• Are caller metadata fields available by default in the HTTP Call widget?

• Do they see explicit mapping or assignment to variables earlier in the flow?

• Is there a recommended way to capture and pass these values reliably?

If anyone has handled this before or can point me to the right approach, I’d appreciate the guidance.

Thanks in advance.

I've been using the Zoom Whiteboard (not the physical whiteboard) on my computer with a Wacom drawing tablet.  Unfortunately, something has changed and now my penstrokes are being eaten and replaced with dots.  I believe this is some kind of double click detection or some other gesture.

Here I try to write the especially problematic letter "F" 7 times.  It failed each time.

Here I tried to write the simple equation "y = mx + b"

And here I wrote the alphabet and "The quick brown fox jumped over the lazy dog" without corrections.

Each of these was done with Windows Ink active and has a little Windows Ink ripple effect whenever it happens.  When I disable Windows Ink, it still happens, but without the ripple and less frequently. 

Is this a known problem with a known fix?  It makes it pretty much impossible to use the whiteboard.

EDIT:  I accidentally added this discussion to the wrong place, but I don't see how to move or delete it.